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Xkeban Tulum

3.0 star property
Tulum hotel with 2 restaurants and 2 outdoor pools

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Perched in La Veleta, Xkeban Tulum offers a serene retreat with a rooftop terrace, coffee shop, and bar. Treat yourself to rejuvenating spa treatments like Swedish massage or aromatherapy at the onsite Xkeban Spa. With high-speed WiFi and amenities like 2 outdoor pools, bike rentals, and tour assistance.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Coffee shop/cafe
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Concierge services
  • Limited hour front desk

Feel at home (6)

  • Cookware, dishware, and utensils
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • Free self parking

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Design Room

Design Room | View from room

Design Room

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Design Crystal Suite

Design Crystal Suite | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Private Deck & Tub Suite

Private Deck & Tub Suite | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Private Deck & Tub Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Design Studio with Kitchenette

Design Studio with Kitchenette | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Studio with Kitchenette

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Design Duplex Suite

Design Duplex Suite | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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Otonomus Tulum
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8.8 out of 10, Excellent, 260 reviews
The price is $29
$39 total
includes taxes & fees
May 21 - May 22
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About the neighborhood

Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

What's nearby

  • Holistika Art Walk - 6 min walk - 0.6 km
  • Hospital de Tulum - 3 min drive - 2.2 km
  • Dos Aguas Park - 4 min drive - 2.5 km
  • Tulum Beach - 12 min drive - 7.0 km
  • Tulum Mayan Ruins - 14 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 101 min drive

Restaurants

  • ‪Vaivén - ‬11 min walk
  • ‪El Aguajito Marisqueria - ‬14 min walk
  • ‪Italdo Pasteleria - ‬14 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬10 min walk
  • ‪Pepe The Best Taco! - ‬10 min walk

About this property

Xkeban Tulum

Xkeban Tulum features a rooftop terrace and puts you within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. After splashing around at the 2 outdoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Also, this hotel is 4.8 mi (7.8 km) from Playa Paraiso.

At a glance

DONE

Hotel size

    • 19 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–1:00 PM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 2 outdoor pools
  • Outdoor furniture

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Mini-fridge
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 to 30 for adults, and USD 10 to 30 for children

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Also known as

XKEBAN

Xkeban Tulum Hotel

Xkeban Tulum Tulum

Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum offer free cancellation for a full refund?

Yes, Xkeban Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xkeban Tulum?

Yes, there are 2 outdoor pools.

Are pets allowed at Xkeban Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Xkeban Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Xkeban Tulum?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Xkeban Tulum and nearby?

Xkeban Tulum has 2 outdoor pools.

Are there restaurants at or near Xkeban Tulum?

Yes, there are 2 onsite restaurants.

Does Xkeban Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Xkeban Tulum like?

Xkeban Tulum is in La Veleta, a short 9-minute walk from Holistika Art Walk.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

9.0

Property conditions & facilities

Popular mentions

Service staff
Room
Building
Breakfast
Food
Bar
Ambience
Bathroom

Reviews

Verified

10/10 Exceptional

The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.
Grace, 3-night trip
Verified

10/10 Exceptional

Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!! From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to.. Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!
Austin, 5-night trip
Verified

8/10 Very good

Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.
Gabryell, 8-night trip
Verified

10/10 Exceptional

Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Dene, 4-night trip
Verified

10/10 Exceptional

Nice vibes, great people. Really liked the room!
Joran, 6-night trip
Verified

10/10 Exceptional

Great people
Juan, 4-night trip
Verified

6/10 Good

The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Wayne, 2-night trip
Verified

10/10 Exceptional

I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Yannie, 4-night trip
Verified

10/10 Exceptional

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
3-night trip
Verified

10/10 Exceptional

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!
Merilyn, 4-night trip
Verified

10/10 Exceptional

Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Verified

8/10 Very good

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Junissa, 3-night trip
Verified

10/10 Exceptional

Clean, excellent food Really nice place
Aldo Arturo, 4-night trip
Verified

10/10 Exceptional

It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Evelyn, 3-night trip
Verified

10/10 Exceptional

Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Maria G Aldape, 4-night trip
Verified

10/10 Exceptional

Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Joseph, 4-night trip
Verified

10/10 Exceptional

From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
ALAIN, 1-night trip
Verified

10/10 Exceptional

I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Esmeralda, 4-night trip
Verified

8/10 Very good

Fix the roads
Xavier, 4-night trip
Verified

10/10 Exceptional

the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Gordon, 4-night trip
Verified

4/10 Fair

To loud on weekends could not sleep
lidia, 2-night trip
Verified

2/10 Poor

we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Eduardo, 2-night trip
Verified

6/10 Good

My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.
Peter, 4-night trip
Verified

4/10 Fair

No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Jose, 2-night trip
Verified

4/10 Fair

Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Tiffany, 1-night trip