This is a complaint for Expedia
I am writing to raise a complaint regarding a recent booking I made through Expedia for accommodation in Split, Croatia in “Top Rooms accommodation”.
When making the booking, I specifically selected and paid extra for a sea-facing room. The photographs shown during the booking process on the specific room description I clicked on, depicted a room with views overlooking Split Harbour, which was a significant factor in our decision to book this accommodation and pay the additional cost.
However, upon arrival, we were extremely disappointed to find that our room did not have anything resembling a sea view. Instead, our view looked over a car park and directly into another apartment building.
We raised this issue immediately with the hostess, who advised us that Expedia sometimes labels rooms as "sea facing" when this simply means the property is located by the sea. Quite frankly, this explanation is ridiculous and entirely inconsistent with what was advertised during the booking process.
I am sure you can appreciate our disappointment. We paid a premium for a particular room type and experience that was not delivered. Had the room been accurately described, we would either have chosen a different room category or considered alternative accommodation altogether.
This was not a cheap booking, and the view was one of the key reasons we selected and paid extra for this accommodation. As such, I believe the room description and imagery used on Ex