My one-star review is based solely upon the apparent dishonesty and customer care of the hotel management. When we booked our room on hotels.com, there were two options- one for a city-view room, the other for a sea-view. The sea view room was 32TND more per night, which we paid for two nights (64+tax). When we arrived and checked in to our room, we discovered that we were assigned a regular room. We called down to get this corrected, and were told that the sea view block was closed, and the other sea view rooms were fully booked. When I replied that I had paid extra and wanted a refund for it, I was told I had to take it up with the booking agent. Several things bother me about this whole interaction. First of all, the clerk at the front desk KNEW that we had booked a more expensive room, and assigned us one cheaper hoping we wouldn’t notice, maybe? Secondly, at no time did the clerk apologize, even when we called down to point out the ‘error’ (more like a deliberate deception). Lastly, our booking agent, hotels.com reached out to the hotel several days ago about this matter to resolve this situation, but the hotel has refused to respond. The only conclusion to be drawn is that they are comfortable keeping money for a product that they didn’t deliver. Any reputable company, upon noticing the oversell situation when we checked in, would have informed us of the problem and issued an immediate apology and refund. They hoped we wouldn’t notice and are now ignoring us.