The hotel is modern, clean, and offers good facilities. The rooms were comfortable, and the property itself is well maintained.
Unfortunately, our overall experience was overshadowed by the level of customer service.
We have visited Poland many times over the years and have stayed at international hotel chains such as Marriott, Sheraton, Radisson, and Mercure. This time, we deliberately chose a 100% Polish-owned hotel because we wanted to support a local company and experience something different.
Regrettably, the service did not meet our expectations. We found several interactions with the staff to be unfriendly, lacking in warmth, and not particularly customer-oriented. Rather than feeling welcomed, we often felt that our presence was an inconvenience. While no major issues occurred, the overall attitude and level of hospitality left a lasting negative impression.
For us, excellent service is just as important as comfortable rooms and good facilities. Unfortunately, that aspect was missing during this stay.
It is disappointing because we genuinely wanted to support a Polish hotel brand. However, based on this experience, we will most likely return to international hotel chains for future visits to Poland, as they have consistently provided a higher and more reliable standard of customer service and guest care.