Hotel Puerta América

Property class: 5 and above
Luxury hotel with 2 restaurants, near Bernabéu Stadium

Choose dates to view prices

Hotel Puerta América features a rooftop terrace and puts you just a 5-minute drive from Bernabéu Stadium and Paseo de la Castellana. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 9 minutes.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The current price is $130
$143 total
includes taxes & fees
Nov 30 - Dec 1

Why we love this property

Flavorful dining options
Culinary explorers find 2 restaurants, a cafe, and 2 bars at this hotel. Mornings begin with a delicious buffet breakfast.
Poolside luxury
The seasonal outdoor pool at this luxury hotel becomes an oasis of fun with its poolside bar. Perfect for refreshing dips and cool cocktails.
Luxury pillow paradise
The hotel offers a custom pillow menu and blackout drapes for perfect sleep. Room service runs 24 hours, satisfying midnight cravings.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

A modern living room with red walls, a flat-screen TV, and black leather sofas.

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Executive Suite

A modern hotel room with a bed, a glass partition, and a view of a cityscape.

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Zaha Hadid Space Club

A modern bedroom with a curved bed, a flat-screen TV, and a large window.

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A modern hotel room with a large bed, a vanity with two mirrors, and a dark accent wall.

Deluxe Room

9.0 out of 10
Wonderful
(68 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free wired internet

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includes taxes & fees
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About the neighborhood

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • Torres Blancas - 3 min walk - 0.3 km
  • Plaza de Toros de Las Ventas - 18 min walk - 1.5 km
  • Calle de Alcalá - 20 min walk - 1.7 km
  • Paseo de la Castellana - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 2.2 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Nuevos Ministerios Station - 5 min drive
  • Madrid Recoletos Station - 6 min drive
  • Calanas Station - 8 min drive
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 9 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪Reblochón - ‬4 min walk
  • ‪Mega Fénix - ‬6 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • Marmo Bar
  • ‪El Jamón de Oro - ‬4 min walk

About this property

Hotel Puerta América

  • Hotel Puerta América features a rooftop terrace and puts you just a 5-minute drive from Bernabéu Stadium and Paseo de la Castellana. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 9 minutes.

At a glance

Hotel size

    • 315 rooms
    • Arranged over 12 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite self parking (EUR 30.00 per day)
    • Onsite extended parking (EUR 30.00 per night)

Other information

    • Designated smoking areas

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Reviews

Hotel Puerta América Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, good, plentiful, and delicious by multiple guests. (41 reviews)
  • The hotel is conveniently located near the airport with easy access via public transport and walking distance. (9 reviews)
  • The pool area was a welcome feature, offering towel service and lifeguard, and was a nice place to relax. (9 reviews)
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Popular mentions

Room
Breakfast
Design
Bed
Service staff
Food
View
Drinks
Bathroom
Refrigerator

Reviews

Verified review

8/10 Very good

Okkkkkkkkklmmmmnokkk kkkjjjjjjjjjjjnnnnn
Verified review

10/10 Exceptional

Las habitaciones diferentes, para estar una semana, las de la primera planta no son muy cómodas…
Verified review

6/10 Good

La habitación muy impersonal y simple para un hotel de 5 estrellas, por poner un ejemplo no tenía ni máquina de café o calentador de agua para infusiones, que ya es habitual en casi todos los hoteles. Por otra parte quisimos desayunar en el bar del hotel y el camarero nos dijo que teníamos mucho rato de espera para que nos atendieran, así que nos hemos ido sin desayunar. Como aspectos positivos la amplitud de la habitación y la cama grande y cómoda.
Verified review

8/10 Very good

Todo genial , excepto que fui con una amiga pedimos una habitación con dos camas y nos dieron una de matrimonio.
Verified review

8/10 Very good

The hotel has an excellent location and a very interesting motif per floor, the gym and conference rooms are nice but the carpet in the rooms are dirty and they say they are unable to have them cleaned, so the rooms in the first floor at least smell. The staff is very helpful and kind unless you didn’t include breakfast in your reservation and they start to haunt you like a hawk to pay even before you sit down with a plate. That was a first for me. The smell of cigarettes comes from other rooms even if you are in a non smoking room. Even with all of that I liked it and maybe I’ll stay there again
Verified review

4/10 Fair

DON’T DO IT! Honestly very disappointed in this property. We are not guests who ever complain or even leave reviews, but this was so bad that we had to. We thought we would treat ourselves with a 5 star hotel on the last night of our Spain trip, and this was a major disappointment. This is more of a 2 star hotel, the photos are very deceiving. It was dirty and dingy, the room smelled musty, the food was mediocre and exceptionally overpriced. After you take a shower, the bathroom smells like sewage. The room we had felt claustrophobic - like it was designed by an amateur designer who had a poor sense of space. Actually, the whole hotel felt like it was designed by an amateur and things were broken, dirty and falling apart. We had to move rooms from one of their rooms that looked like a spaceship to a more traditional room because there was barely any room for our bags. Our replacement room was slightly bigger but smelled as though someone smoked a pack of cigarettes and blew it over every inch of the carpets. The carpets were (once?) white and heavily stained. Yikes. When we first arrived we ate at the lobby restaurant, Rebecca was the rudest waitress we could have gotten. It was like pulling teeth to receive the bare minimum for service. We were not made to feel welcome. Also, the rooftop restaurant was closed during what I assume is peak season (August), so options were limited. 0/10 recommend. I’d rather stay at a clean 2 star hotel.
Verified review

10/10 Exceptional

Far from gran villa with metro construction in the works. But hotel prices s well equipped
Verified review

10/10 Exceptional

A very clean hotel with different themes on each floor. Very interesting. A very cold pool which I believe they refrigerate because the air temperature is so high in August. It was refreshing. Very helpful staff. We enjoyed our stay and will stay again when visiting Madrid.
Verified review

10/10 Exceptional

La ducha era fija en el techo y salpicaba agua fuera.
Verified review

10/10 Exceptional

Nice hotel and staff was very helpful
Verified review

10/10 Exceptional

The colors are very exotic. Clean and well maintained hotel.
Verified review

10/10 Exceptional

Staff amazing , helpful, sweet , love how unique the hotel was and next to the metro , grocery store I would deff come back.
Verified review

10/10 Exceptional

The room was nicely cleaned at all times, fresh towels and necessities left after every cleaning. The staff was extremely kind and helpful. The only downside I would say was the size of the swimming pool which was quiet tiny for the capacity of the hotel, also could been placed in a different part of the hotel as it was always under the shade.
Verified review

10/10 Exceptional

The rooms were very clean and the staff was super helpful. Food quality was great too.
Verified review

6/10 Good

Les rideaux marchent pas,
Verified review

10/10 Exceptional

The hotel staff was very friendly. Especially Sergio at the reception desk was helpful with recommendations. We had a maintenance issue and someone was sent right away to solve the problem. Unfortunately we could not enjoy the rooftop because of the heat is was closed but we did enjoy the pool area. A good place to relax! Its situated in a good location in a nice neighborhood, restaurants and shops and metro nearby. Highly recommend this hotel.
Verified review

10/10 Exceptional

Really cool room - the whole thing was one big circle. Close to the subway. Would stay again!
Verified review

10/10 Exceptional

Very unique hotel. Every floor is influenced by a different architecture/style. Our room was spacious and very clean. We had two showers in the bathroom! A first for us. Hotel is perfect if you are going to Madrid for a concert at the Metropolitano stadium. It's on the same train line.
Verified review

8/10 Very good

En la planta japones ( no se si es lo mismo en todas las plantas) hay que hacer un master universitario para saber manejar las luces, cortinas automaticos y aide acondicionado, he estado en cientos de hoteles y no he visto cosa igual
Verified review

6/10 Good

The building’s architecture is absolutely amazing, and the staff here are great—very welcoming and helpful. However, the rooms themselves fell short. They feel incredibly basic for a hotel of this caliber. There is no coffee or tea maker inside the room, which was a disappointment. Space-wise, the room layout is not ideal. The design makes the room very narrow, leaving very little space for luggage. We only had one suitcase and two backpacks, and it already felt incredibly cramped. Because of the tight space, I would only recommend staying here for a maximum of two nights.
Verified review

10/10 Exceptional

La experiencia es espectacular
Verified review

6/10 Good

It's a convenient location
Verified review

8/10 Very good

Chambres propres Bon petit déjeuner Coin piscine très sympa Bien situé ( métro et bus juste en face ) Hôtel très propre
Verified review

10/10 Exceptional

Un buen servicio
Verified review

10/10 Exceptional

Muy bueno