Hotel Imperial Laguna Faranda

Property class: 2.5
Lakefront hotel with outdoor pool, near Cancun Convention Center

Choose dates to view prices

When you stay at Hotel Imperial Laguna Faranda, you'll be just a 5-minute drive from Cancun Convention Center and Tortuga Beach. Guests can enjoy the outdoor pool, and kayaking, parasailing, and scuba diving are nearby. Other highlights include a terrace and a garden.

Reviews

6.4 out of 10
Good

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
The current price is $91
$115 total
includes taxes & fees
Oct 26 - Oct 27

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

A bedroom with a bed, a desk, a chair, a TV, and a painting on the wall.

Standard Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Classic Room, Balcony, Lagoon View

A hotel room with two beds, a TV, a painting, and a balcony.

Classic Room, Balcony, Lagoon View

  • Lagoon view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Cancun Golf Club at Pok Ta Pok - 6 min walk - 0.6 km
  • Cancun Convention Center - 17 min walk - 1.5 km
  • Tortuga Beach - 19 min walk - 1.6 km
  • Caracol Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Surfin Burrito - ‬6 min drive
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪La Palapa Fiesta Americana - ‬14 min walk
  • ‪El Caribeño - ‬8 min walk
  • ‪Campo de Golf Pok-Ta-Pok - ‬11 min walk

About this property

Hotel Imperial Laguna Faranda

  • When you stay at Hotel Imperial Laguna Faranda, you'll be just a 5-minute drive from Cancun Convention Center and Tortuga Beach. Guests can enjoy the outdoor pool, and kayaking, parasailing, and scuba diving are nearby. Other highlights include a terrace and a garden.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 62 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Street parking available

Other information

    • Designated smoking areas

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Reviews

Hotel Imperial Laguna Faranda Reviews

6.4

Good

6.4

Cleanliness

7.2

Location

6.8

Staff & service

5.6

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Shower
Value
View
Bed

Reviews

Verified review

10/10 Exceptional

Great place and staff!
Verified review

10/10 Exceptional

Nice staff and clean rooms
Verified review

10/10 Exceptional

Service was top notch
Verified review

10/10 Exceptional

Excellent service
Verified review

8/10 Very good

No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean
Verified review

8/10 Very good

Room was very clean and spacious. The furniture on the balcony is dated and could be updated. Staff at the reception area were very nice and attentive. Great place to stay if your loooking for a quiet place away from the touristy part of Cancun yet not too far away if you want to join the fun.
Verified review

8/10 Very good

Quiet area and family friendly
Verified review

10/10 Exceptional

Close to the beach
Verified review

4/10 Fair

There's parking only for 5 vehicles and there's no parking on the street so if you're driving you're in trouble, one night the toilet started leaking and they have to call the plumber to fix it, i didn't have cable tv or internet the 5 nights that I was there, the ac is good
Verified review

4/10 Fair

Parking is only for 5 vehicles, and there is no parking on the street so that's a problem if you're driving, the first night there the toilet started leaking, so they have to call the plumber to fix it, the ac is good but the 6 days that i was there i didn't have any cable tv and internet, and the water pressure on the shower was pretty week , and i have to say after all this that i congratulate the ladies who clean the rooms it's a 10 + for them, thankyou very much to them, and some office personal is pretty rude.
Verified review

10/10 Exceptional

Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels.
Verified review

2/10 Poor

Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to.
Verified review

2/10 Poor

Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free.
Verified review

6/10 Good

Poor costumer service, poor housekeeping

Not so good experience, specially with housekeeping and the people up front. They never clean/ sweep my villa. All they did was put new towels, they even took away the bed liners never replaced them bad service in general. The location was very convenient 5 minutes away from the main strip also outside the villa by the pool was ok.
Verified review

4/10 Fair

The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice.
Verified review

4/10 Fair

The property was good in that the pool and water view were nice. But the inside of the rooms smelled strongly of mold/mildew. The showers were massively underpowered and not cleaned much, just the floors and walls, rather than the actual shower head. The toilet didnt flush properly at all, I got lucky to get anything to actually flush twice out of five days of regular use. The overall care to the doors and furniture is okay, the frame of the main door to the hotel room shifted out of place if you pulled on the door, but not quite to the point where it broke open. There was also a random door that looked like it had been pried open before, but it was locked and I could not know what was behind it. Finally, when arriving, we were sent to a room right next to the lobby and front door, which had two beds instead of the one bed we asked for, and it wasn't cleaned yet at all. Beer cans and bottles were strewn about and the beds hadn't been made at all. They did respond quickly with that but the service man didn't even say anything about it, he just walked in, looked at it, clicked his tongue in disappointment, and led us to another room that was suitable. Didn't mention anything about it like apologizing once. Otherwise the response from everyone in the building was proper and cordial. It seemed the service for our room to replenish everything was on an every other day basis as well. Wasn't a big deal for us, but just a good detail.
Verified review

10/10 Exceptional

I enjoyed my stay would stay there again .
Verified review

4/10 Fair

Toilet was not working, breakfast choices were very limited.
Verified review

2/10 Poor

The hotel is not the same at the picture and also I checked out on the first day of 8days
Verified review

2/10 Poor

Everything was really in bad shape
Verified review

10/10 Exceptional

I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water
Verified review

4/10 Fair

Very old building and poor services.
Verified review

8/10 Very good

Good for the money!
Verified review

4/10 Fair

Room needs upgrades and needs to be fixed up.
Verified review

4/10 Fair

I do not recommend this hotel.