Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3
Central hotel with outdoor pool, connected to a shopping center, near Gran Puerto Pier

Choose dates to view prices

Terracaribe Hotel - In Cancun (Downtown Cancun) features a rooftop terrace and puts you just a 5-minute drive from Gran Puerto Pier and Ultramar Ferry Puerto Juárez. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe. This Mediterranean hotel is also just a 5-minute drive from Plaza Las Americas and Cancun Mall.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
  • Non-smoking
$31
The current price is $43 total
includes taxes & fees
Nov 11 - Nov 12

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Room

Family Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

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$43 total
includes taxes & fees
Nov 8 - Nov 9
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About the neighborhood

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • Séptimo Día Adventist Church - 10 min walk - 0.8 km
  • Museo Iconografico de la Carrera Panamericana - 13 min walk - 1.1 km
  • Mercado 23 - 19 min walk - 1.6 km
  • Las Palapas Park - 5 min drive - 2.5 km
  • Benito Juarez Municipal Building - 5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪las Quekas - ‬4 min walk
  • ‪Donceles 28 - ‬4 min walk
  • ‪La Casa De Las Mayoras - ‬3 min walk
  • ‪Primo - ‬10 min walk
  • ‪Olah Handroll & Oyster Bar - ‬12 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

  • Terracaribe Hotel - In Cancun (Downtown Cancun) features a rooftop terrace and puts you just a 5-minute drive from Gran Puerto Pier and Ultramar Ferry Puerto Juárez. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe. This Mediterranean hotel is also just a 5-minute drive from Plaza Las Americas and Cancun Mall.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 55 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Other information

    • Smoke-free property
    • No alcohol allowed onsite

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Reviews

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

7.8

Good

8.6

Cleanliness

6.0

Location

8.0

Staff & service

8.0

Property conditions & facilities

Popular mentions

Room
Lobby
Service staff
Water
Restaurant

Reviews

Verified review

8/10 Very good

Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Verified review

6/10 Good

The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Verified review

10/10 Exceptional

Nice room very clean and quiet. Comfortable stay. Good value.
Verified review

6/10 Good

I like the quietness
Verified review

10/10 Exceptional

Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Verified review

4/10 Fair

Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Verified review

10/10 Exceptional

Todo excelente
Verified review

10/10 Exceptional

Great place to stay on your vacation
Verified review

10/10 Exceptional

Clean rooms
Verified review

8/10 Very good

Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Verified review

10/10 Exceptional

Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Verified review

10/10 Exceptional

Good for one night near Puerto Juerez.
Verified review

10/10 Exceptional

It’s a nice and simple hotel, very clean. The room is confortable and big.
Verified review

6/10 Good

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Verified review

10/10 Exceptional

Great
Verified review

10/10 Exceptional

Agradable
Verified review

8/10 Very good

The place smells dusty
Verified review

2/10 Poor

Very rude staff
Verified review

2/10 Poor

The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Verified review

6/10 Good

First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Verified review

4/10 Fair

They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Verified review

6/10 Good

No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Good

I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Verified review

4/10 Fair

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Verified review

4/10 Fair

I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!