2/10 Poor
Aug 22, 2025
WARNING: THIS IS NOT A HOTEL
It's basically an AirBNB. A room on the side of a pub that you access down a dark alley where no humans will greet you. I didn't feel safe staying here, the customer service was shocking and hotels.com refused to take any responsibility. I ended up staying in a totally different place - an actual hotel! - but everyone refused to take responsibility so I ended up paying for two places in central London. Expensive!
So, be warned, despite coming to hotels.com, filtering by hotels and choosing someone that has hotel in the title... this is definitely not a hotel! Find somewhere else.
This is my final act on hotels.com. I will not be using it, its parent the Expedia Group, or the Marriott International again.
Verified traveler
1-night trip