Puerta Del Mar Hotel

Property class: 4.5
Luxury hotel in Ixtapa with 2 outdoor pools and indoor pool

Choose dates to view prices

At Puerta Del Mar Hotel, you'll be within a 10-minute drive of Zihuatanejo Bay. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Los Molcajetes, which serves breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and in-room conveniences at this luxurious hotel include sofa beds and refrigerators.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools and indoor pool
  • Fitness center
  • Sauna
  • Self parking
  • Children's pool
  • Hot tub
  • Waterslide
  • Pool bar
  • Room service

For families (6)

  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Kitchen
  • Second bathroom

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Suite Junior

Room

Double Suite Junior

  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Double Suite Deluxe

Room

Double Suite Deluxe

  • 83 sq m
  • Sleeps 6
  • 2 Twin Beds, 2 Twin Sofa Beds and 1 King Bed
  • Free wired internet

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About the neighborhood

Map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880

What's nearby

  • Magic World Aquapark - 8 min walk - 0.8 km
  • Magic World Aquatic Park - 10 min walk - 0.9 km
  • El Palmar Beach - 14 min walk - 1.2 km
  • Delfiniti - 17 min walk - 1.5 km
  • Marina Ixtapa - 9 min drive - 2.3 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Casa Morelos Mexican Seafood - ‬5 min walk
  • ‪Los Mentirosos - ‬5 min walk
  • ‪La Luna - ‬2 min walk
  • ‪Señor Frog's - ‬6 min walk
  • ‪The Generals Sports Bar - ‬5 min walk

About this property

Puerta Del Mar Hotel

  • At Puerta Del Mar Hotel, you'll be within a 10-minute drive of Zihuatanejo Bay. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Los Molcajetes, which serves breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and in-room conveniences at this luxurious hotel include sofa beds and refrigerators.

At a glance

Hotel size

    • 45 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite self parking (MXN 100 per stay)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle (available 24 hours)*

Offsite

    • Area shuttle*
    • Shopping center shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Horse riding nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Hot tub
  • Sauna
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 21-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • King sofa bed
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony
  • Yard
  • Individually decorated

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Los Molcajetes - Overlooking the garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one-way)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Shuttle services
  • Hot tub
  • Supervised childcare
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for MXN 70 per night

Parking

  • Self parking costs MXN 100 per stay

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool without adult supervision

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Frequently asked questions

Is there a pool at Puerta Del Mar Hotel?

Yes, there are 2 outdoor pools, an indoor pool, and a children's pool. The pool will be unavailable from March 11 2025 to December 31 2025 (dates subject to change).

Are pets allowed at Puerta Del Mar Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Puerta Del Mar Hotel?

Yes. Self parking costs MXN 100 per stay.

Is airport shuttle service offered by Puerta Del Mar Hotel?

Yes, an airport shuttle is available. The charge is MXN 480 per vehicle one-way.

What are the check-in and check-out times at Puerta Del Mar Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Puerta Del Mar Hotel and nearby?

Have fun with activities like cycling, horseback riding, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Puerta Del Mar Hotel also has 2 outdoor pools and a sauna, as well as a fitness center and a garden.

Are there restaurants at or near Puerta Del Mar Hotel?

Yes, Los Molcajetes offers garden views. The dining venue will be unavailable from March 11 2025 to December 31 2025 (dates subject to change).

Does Puerta Del Mar Hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker, and cookware.

Does Puerta Del Mar Hotel have any outdoor private spaces?

Yes, every room features a balcony and a yard.

What's the area around Puerta Del Mar Hotel like?

Puerta Del Mar Hotel is in the heart of Ixtapa, a short 8-minute walk from El Palmar Beach and 17 minutes' walk from Delfiniti.

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Reviews

Puerta Del Mar Hotel Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

7.6

Staff & service

7.2

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

The grounds were beautiful
Verified review

8/10 Very good

The grounds are clean, beautiful, and peaceful.
Verified review

10/10 Exceptional

The staff were very nice. Great pool. Nice big room. I was very happy.
Verified review

10/10 Exceptional

Champagne experience on a beer budget

within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides
Verified review

8/10 Very good

Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Verified review

10/10 Exceptional

Good location close to the beach

The staff was nice as well as the location. Laundry service was expensive,or you have to go outside the property to do your laundry and get change for tips. Since I was touring everyday, it was not too much of an inconvenience. I'll be back Christmas for a month renting a condo in an gated golf area. I recommend this place, if you don't mind some inconveniences. The price is right.
Verified review

6/10 Good

Some kind of power station belonging to a neighbouring hotel (according to staff) made a very disturbing noise, day and night, over the whole pool area and all the rooms of the hotel.
Verified review

8/10 Very good

great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
Verified review

8/10 Very good

Good for the Money

I rented 3 rooms for a family vacation. Overall, we had a good time. The rooms and some furnishings and appliances were dated. The AC's in two of the three rooms did not work correctly but were fixed the next morning. At check-in and check-out, a staff member takes inventory of all silverware, cups, dishes, appliances, towels etc. which was time consuming. Alcohol, except from the hotel's bar, is not allowed in the pool area even in cups. Staff was helpful but only spoke Spanish. Kids loved the pools and water slide. Affordable place to bring the family.
Verified review

4/10 Fair

20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Verified review

8/10 Very good

Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.
Verified review

8/10 Very good

Un buen lugar para descansar

Nos gustó hotel puerta del mar, pasamos unas maravillosas vacaciones en familia, el lugar es agradable, limpio y cerca del mar, con todos los servicios al alcance. No hay necesidad de usar vehículo salvo para ir a otros lugares. Ampliamente recomendable.
Verified review

2/10 Poor

Mal servicio me hicieron esperar dos horas para recibir mi habitación
Verified review

10/10 Exceptional

Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.
Verified review

4/10 Fair

Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Verified review

10/10 Exceptional

Claro que regreso.

Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
Verified review

10/10 Exceptional

Las 3 B

Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Verified review

10/10 Exceptional

Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Verified review

4/10 Fair

No lo recomiendo

Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Verified review

8/10 Very good

Sisters vacation

Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Verified review

10/10 Exceptional

Buena atención
Verified review

2/10 Poor

Preferible que no te dejen utensilios

No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Verified review

8/10 Very good

areas de oprtunidad

compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Verified review

8/10 Very good

Su naturaleza, muchos árboles su alberca, lo que no me gustó es que casi me sacan la maleta para revisarla.
Verified review

10/10 Exceptional

Increible

Una experiencia increíble