Unfortunately, this hotel was missing many of the fine details you would expect from a five star property.
On our first night, we were woken at 11:30pm by room service delivering an order we had not placed, as they had mixed up the room numbers. When we raised this with the front desk the following morning, very little action was taken beyond a brief apology.
The rooms also lacked the level of comfort and quiet you would expect at this price point. The doors felt thin and offered very little soundproofing, meaning we could hear almost every bit of noise from the hallway while trying to sleep. The bedding was also very average, with flat pillows and a mattress that did not feel particularly luxurious.
It was very clean and had really nice decor. The pool was great.
Overall, the experience fell short of the standard I would expect from a five star hotel. It lacked the attention to detail, comfort and service recovery that should come with the rating and price. Unfortunately, I would not return, which is a shame as I had high hopes.