8/10
Hotel is ran pretty well. It’s just that we reserve and booked the jacuzzi room in January, 6 months prior to our stay get a call from hotels.com on how our room was over booked and was no longer available a few hours before arrival and we got down graded. The problem was with this is we still had to pay the original amount on a lesser room. To me is what they call as an “advance-fee scam”. Which holiday inn blamed Expedia and Expedia blamed the hotel over posting. If they had given us a month notice we would booked something else fine.
If anyone else has had issue with this type of scam I do advise the state of which it takes place to write that states Attorney General so they can investigate if a business is being fraudulent and be charged and licensed removed to do business in that stat. Not saying this is what happened, it may of been an honest mistake but that the duty of the state of figure out. Over seems like a nice hotel just how we booked than last minute pulled some bs by in my opinion was the hotel. But this hotel is over due for some upgrades and has some needed maintenance issues that should be addressed sooner than later. House keeping is great as well and the lovely women running breakfast in morning was great! My wife still steaming about the room she wanted for her bday weekend got taken from away for a booking 6 months earlier. I just didn’t understand being down graded and yet paying the same price for lower suite. Something for the attorney general
Shannon
Se hospedó 2 noches por negocios