When you stay at Monument by Excel Apartments, you'll be in a great location, within just a 10-minute walk of Tower of London and Borough Market. Bonuses like washing machines, refrigerators, and microwaves are in all apartments. Public transportation is just a short walk: Monument Underground Station is 4 minutes and Tower Hill Station is 7 minutes.
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Monument by Excel Apartments
When you stay at Monument by Excel Apartments, you'll be in a great location, within just a 10-minute walk of Tower of London and Borough Market. Bonuses like washing machines, refrigerators, and microwaves are in all apartments. Public transportation is just a short walk: Monument Underground Station is 4 minutes and Tower Hill Station is 7 minutes.
Languages
English
At a glance
DONE
Property size
9 apartments
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 25
Check-out time is 10:00 AM
Contactless check-out available
DONE
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 25
PETS
Pets
Pets not allowed
WIFI
Internet
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
No onsite parking
VPN_KEY
Other information
Smoke-free property
Property amenities
Internet
Free WiFi, with speed of 50+ Mbps
Parking and transportation
No onsite parking available
Kitchen
Refrigerator (full size)
Stovetop
Microwave
Oven
Dishwasher
Paper towels
Toaster
Electric kettle
Cookware/dishes/utensils
Bedrooms
Premium bedding
Bed sheets provided
Select Comfort bed
Bathrooms
Shampoo
Towels provided
Hair dryer
Free toiletries
Toilet paper
Soap
Living spaces
Dining room
Sitting area
Entertainment
42-inch LCD TV with satellite service
Laundry
Washing machine
Climate control
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
No elevators
Soundproofing
Smoke-free property
Services and conveniences
Limited housekeeping
Iron/ironing board
Safety features
Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
Security system
General
9 rooms
Individually decorated
Individually furnished
Fees & policies
Refundable deposits
A damage deposit of GBP 350 will be collected before check-in
Deposit is payable by bank transfer and is due within 24 hours of booking the reservation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Host has indicated there is a carbon monoxide detector on the property.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
StayInn Monument Street
Monument by Excel Apartments London
Monument by Excel Apartments Apartment
Monument by Excel Apartments Apartment London
Frequently asked questions
Does Monument by Excel Apartments offer free cancellation for a full refund?
Yes, Monument by Excel Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Monument by Excel Apartments?
Sorry, pets aren't allowed.
Is parking offered on site at Monument by Excel Apartments?
Sorry, there's no onsite parking at Monument by Excel Apartments.
What are the check-in and check-out times at Monument by Excel Apartments?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
Does Monument by Excel Apartments have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, a coffee grinder, and cookware.
What's the area around Monument by Excel Apartments like?
Monument by Excel Apartments is a short 4-minute walk from Monument Underground Station and 6 minutes' walk from Tower of London.
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Monument by Excel Apartments Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
5.8/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Apartment
Business
Location
Reviews
10/10
Great location & excellent communication.
Very friendly and helpful.
Nicola
1-night trip
10/10
Great place
Zbigniew
1-night trip
10/10
Lovely little apartment with all the amenities one could want.
A little noisy but possibly just because I’m used to somewhere so quiet.
Would have helped to have floor or room numbers on the doors off the stairway to make finding the room more obvious.
Verified traveler
2-night trip
6/10
Good value for money. Large and clean new studio, great location.
Sadly they don't have Wifi and no lift. I had to go up 4 flights of stairs!
Katie
1-night trip
10/10
Service at check in was perfect. Quick and helpfull. Great large appartment great location. Overall greatvstay. Just no wifi....
karine
3-night trip
10/10
Place was easy to find, clean and very convenient
Gary
1-night trip
10/10
Well located hotel with superb amenities. Warm and welcoming staff.
Babar
1-night trip
6/10
Great location for my office, but flat a little tired.
Suzanne
2-night trip
2/10
Poor service
Glen
1-night trip
8/10
Great location well equipped studio bit lack of WiFi means not a viable work option if you are planning to work and do kit have mobile data to link to
Also a concern were the tramps that congregate on the steps by the entrance
Graham
2-night trip
2/10
I stay in a lot of hotels but rarely (if ever) leave a review. However I feel compelled to do so for this booking as I ended up staying somewhere else (at additional expense).
The check-in process for this property requires you send a copy of your passport via a website I've never heard of before. I refused to do this and requested that my reservation be cancelled and to receive a refund which was refused/ignored.
Apparently, it is the 'policy' of the property despite the fact that I am a UK citizen and never been asked to upload a a copy of any ID documents before at any other property. The email containing the details of the check-in process was sent to me less than 24 hours before I could cancel and get a refund.
If you wouldn't be happy sending a copy of your ID to a website you've never heard of before for check-in purposes - then this property probably isn't for you either.
Simon
1-night trip
6/10
Lorries passing by wake you up at 5am
Raul
4-night trip
6/10
Water wouldn't drain in the ensuite sink, we had to remove a large wad of hair (not ours) to get the water to drain. The air conditioner leaked water which pooled around the toilet.
No WIFI. Would not recommend if you are arriving earlier then check-in or need to store luggage later then check-out as there is no facilities to do so (unless you pay)
Judith
3-night trip
6/10
No lobby. Just an apartment complex that you is hard to find and you need a code to access. Not easily accessible to contact someone for help. There was construction right in front of the room that we weren’t aware would be happening and weren’t notified prior to the loud noises and bangs. The elevator was out of order we had to drag our luggage up
Angela
4-night trip
6/10
Spacious and clean apartment but very disappointed that there is no WiFi available
Andy
3-night trip
2/10
Misleading information on booking information.
Stuart
2-night trip
4/10
We ignored the negative views and booked this property due to it having a balcony, fantastic views and the space we wanted.
The checks following booking and the paying of deposit was annoying but we knew about it before we booked so can’t complain.
The good
Size of the property
The size of the balcony
Amazing view of the shard
The bad
Cleanliness
Dust and spiders webs and dead flys
Blood on the bath towel
Someone’s toe nail in the en suite
Bottle tops and other rubbish on the balcony
Stains on the sofas, rugs
The property clearly had not been cleaned before we arrived.
When we used the hairdryer it blew up and smoke was coming out of it
Issues happen and it’s how they are dealt with that make or break this. Unfortunately the property owners did not care. We were not given an apology or any attempt to provide cleaning or a replacement hairdryer. No acknowledgement of the issues or responsibility.
Only holding to their strict cancellation policy.