The Pollux

Property class: 4
Mountain hotel with 3 restaurants, near Matterhorn Museum

Choose dates to view prices

The Pollux offers a fantastic location, putting you just a 5-minute walk from Matterhorn Museum and Zermatt-Matterhorn Ski Paradise. Guests can be pampered with sports massages at the spa, and Restaurant Pinte, one of 3 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a sauna are other highlights. Fellow travelers say great things about the helpful staff.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Airport transfer
  • Free WiFi
  • Connecting rooms available
$269
The current price is $289 total
includes taxes & fees
Nov 8 - Nov 9

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

A bedroom with a large bed, wooden headboard, and a stone accent wall.

Double Room, City View

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

A modern bedroom with a wooden bed, a desk, and a chair.

Double Room, Balcony

9.4 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

A compact bedroom with a bed, a desk, and a TV.

Family Room, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

A compact room with a wooden ceiling, a red chair, a desk, and a window.

Gallery Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

A modern bedroom with a large bed, wooden headboard, bedside tables, and a glass table.

Superior Double Room, Balcony

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

A bedroom with a skylight, a bed with white bedding, a wooden headboard, and a stone wall.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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includes taxes & fees
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About the neighborhood

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Tour Monte Rosa - 3 min walk - 0.3 km
  • Furi Ski Area - 5 min walk - 0.4 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Stefanie's Creperie - ‬2 min walk
  • ‪Walliserkanne - ‬1 min walk

About this property

The Pollux

  • The Pollux offers a fantastic location, putting you just a 5-minute walk from Matterhorn Museum and Zermatt-Matterhorn Ski Paradise. Guests can be pampered with sports massages at the spa, and Restaurant Pinte, one of 3 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a sauna are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 35 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Offsite parking within 49213 ft (CHF 20 per day)

Transfers

    • Airport shuttle*

Other information

    • Smoke-free property

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Reviews

The Pollux Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as superb, delicious, and amazing with a wide variety of options. (24 reviews)
  • The restaurant served delicious food with excellent service and offered a wonderful dining experience. (18 reviews)
  • The spa facilities were superb, with newly renovated saunas and a relaxing atmosphere. (5 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Breakfast
Location
Restaurant
Bar
Train station
View

Reviews

Verified review

8/10 Very good

The hotel’s excellent location is complemented by a clean and well-maintained room.
Verified review

10/10 Exceptional

Great location and very freindly staff. Breakfast was great as well.
Verified review

10/10 Exceptional

Great property, excellent location, close to all the shopping and to the train station. Rooms are a very comfortable and cozy. Staff were excellent. SUPER cosy bar!
Verified review

6/10 Good

Clean but small room. Awesome breakfast. Walkable to Zermatt train station.
Verified review

10/10 Exceptional

Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.
Verified review

10/10 Exceptional

Close to train station, restaurants activities and shopping, Nice vkesn well appointed room, including mini fridge and in room safe, Breakfast was good and included, reasuurant on site with several options including Swiss Fondue, hotel did have an elevator, I understand that they offer a hot tub, Standard late check out of noon, Only dislike was the tub ( narrow ) And the shower configuration, mounted in the center, Mot the front front or rear of the tub,. It felt precarious standing in the narrow tub to shower, However I would consider staying here again, Everything else was great
Verified review

10/10 Exceptional

Very comfy and good quality beddings Nice room with city view Very nice staff and amenities Overall A+
Very nice room with city view
Verified review

8/10 Very good

Clean room with Mountain View. Amenities are not the most modern. Breakfast table setting is not the mostly friendly for solo travelers.
Verified review

10/10 Exceptional

Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Verified review

10/10 Exceptional

Helpful staff, convenient to train station
Verified review

10/10 Exceptional

Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Verified review

10/10 Exceptional

Great hotel. Friendly staff. Great location for a ski trip.
Verified review

8/10 Very good

Good location, staff was very helpful
Verified review

8/10 Very good

Great location!!
Verified review

10/10 Exceptional

Clean and fresh room, a very nice spa area, and excellent breakfast and service. Despite being located on the main street, it was very quiet at night. Only 3 minutes from the train station and right in the center of everything. The hotel also offers a very spacious ski room, which is perfect for winter stays, as well as a billiard table for those who enjoy playing. There is also a restaurant and bar at the hotel - one of the best in the village. We would definitely come back!
Verified review

10/10 Exceptional

Great location close train station. Great dining and bar.
Verified review

10/10 Exceptional

The location was good and the room was clean, spacious and very comfortable.
Verified review

10/10 Exceptional

Great location. Spacious room. Walkable to everything. Loved the lit fire in the lobby at night!
Verified review

10/10 Exceptional

Friendly staff, clean and spacious room Great views
Verified review

10/10 Exceptional

This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Verified review

10/10 Exceptional

Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Verified review

10/10 Exceptional

Great Hotel in a great location!

The hotel is located in a very nice location. The staff are very friendly and willing to help. Breakfast was also very nice. It worth the price!
Verified review

8/10 Very good

Spacious room with large comfortable bed and balcony. Very cozy hotel with an excellent bar area by fireplace, great breakfast and excellent location. Two minutes from train station.
Verified review

6/10 Good

Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.
Verified review

10/10 Exceptional

The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.