At Mex Hoteles, you'll be just a 5-minute drive from Plaza Las Americas and Ultramar Ferry Puerto Juárez. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Ballenitas Terraza, one of 2 restaurants, which serves Caribbean cuisine and is open for lunch and dinner. A bar/lounge, a fitness center, and a snack bar/deli are other highlights. The helpful staff and location get great marks from fellow travelers.
Benito Juarez Municipal Building - 10 min walk - 0.9 km
Plaza 28 - 19 min walk - 1.6 km
Puerto Cancun Marina Town Center - 4 min drive - 2.1 km
Getting around
Cancun Intl. Airport (CUN) - 25 min drive
Tulum Intl. Airport (TQO) - 148 min drive
Restaurants
El Paisano Del 23 - 9 min walk
McDonald's - 3 min walk
La Suegra - 8 min walk
Taqueria Coapeñitos - 2 min walk
Subway - 8 min walk
About this property
Mex Hoteles
At Mex Hoteles, you'll be just a 5-minute drive from Plaza Las Americas and Ultramar Ferry Puerto Juárez. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Ballenitas Terraza, one of 2 restaurants, which serves Caribbean cuisine and is open for lunch and dinner. A bar/lounge, a fitness center, and a snack bar/deli are other highlights. The helpful staff and location get great marks from fellow travelers.
At a glance
Hotel size
100 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
Coffee shop
Snack bar/deli
Traveling with children
Children's menu
Working away
24-hour business center
4 meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Luggage storage
Multilingual staff
Pool loungers
Facilities
Mosquito nets
Fitness center
An outdoor pool
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
49-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Ballenitas Terraza - This seafood restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Casa Nader - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
Children & extra beds
Rollaway beds are available for USD 25 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Property Registration Number 002-025-000709/2026
Also known as
Mex Hoteles Hotel
Mex Hoteles Cancun
Mex Hoteles Hotel Cancun
Frequently asked questions
Does Mex Hoteles offer free cancellation for a full refund?
Yes, Mex Hoteles does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mex Hoteles?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Mex Hoteles?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mex Hoteles?
Yes, there's free self parking.
What are the check-in and check-out times at Mex Hoteles?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in is available.
Is there an onsite casino at Mex Hoteles?
No, this hotel doesn't have a casino, but PlayCity Casino (12-min walk) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Mex Hoteles and nearby?
Mex Hoteles has an outdoor pool and a fitness center.
Are there restaurants at or near Mex Hoteles?
Yes, there are 2 onsite restaurants, featuring Caribbean cuisine.
What's the area around Mex Hoteles like?
Mex Hoteles is in Downtown Cancun, a short 11-minute walk from Las Palapas Park and 20 minutes' walk from Puerto Cancun Golf Course. Travelers love the hotel's prime location.
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Reviews
Mex Hoteles Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
7.8
Amenities
8.4
Staff & service
7.8
Property conditions & facilities
Guest review summary
What guests liked
Parking was convenient, secure, and easily accessible with a garage available on site. (7 reviews)
Breakfast was good, sufficient, delicious, and had a decent variety. (10 reviews)
The pool was described as pleasant, beautiful, and great with a nice view, suitable for lane swimming. (10 reviews)
If you are visiting for just a couple nights, and will be out must of the day… it’s a very convenient location in downtown, clean, friendly staff,
Verified review
10/10 Exceptional
Mar 31, 2026
NIce and clean room nice service
Verified review
8/10 Very good
Jan 22, 2026
Amazing time there, the staff is super nice and very helpful. Very clean and modern room and hotel. We enjoyed our stay a lot!
Verified review
8/10 Very good
Jan 17, 2026
Great location for the Ado bus terminal. Excellent breakfast & very nice roof bar.
Verified review
10/10 Exceptional
Mar 8, 2026
Staff were polite and helpful
Verified review
10/10 Exceptional
Jan 28, 2026
The staff were really friendly and very helpful to an first time visitor to Mexico, particularly a senior!!
Verified review
10/10 Exceptional
Nov 5, 2025
Friendly staff, spacious rooms totally worth it
Verified review
6/10 Good
Mar 26, 2026
Clean room
Verified review
6/10 Good
Feb 1, 2026
The staff were kind, the breakfast was a large spread but I arrived late, so that’s on me, however, the rooms smell mouldie
Verified review
10/10 Exceptional
Oct 15, 2025
Staff was friendly, kind, supportive and welcoming.
Verified review
10/10 Exceptional
Sep 2, 2025
Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.
Verified review
8/10 Very good
Jan 15, 2026
I have stayed here 5-6 times. This was the best! Hot water! Safe, secure and air conditioned worked and pool was open. Worth the money
Verified review
10/10 Exceptional
Jan 9, 2024
Great location,great love to stay
Verified review
8/10 Very good
May 13, 2025
Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks
Verified review
8/10 Very good
Jan 21, 2026
Clean hotel, nice lobby, nice pool area and bar. Safe with Security, underground parking, pretty easily accessible to some good restaurants, some WAY overpriced so watch for tourist traps. It shouldn't cost $45 for a breakfast toast with a couple eggs and a juice.. The options are confusing at the hotel, no one speaks English.
Verified review
8/10 Very good
Jul 9, 2025
City Escape at Good Prices
Quick one night stay not too far (about 25 minutes) to the airport with traffic. Perfect for a night where you don't need to be at the beaches, but need a room.
Verified review
8/10 Very good
Nov 17, 2024
We were only there one night, but the location was absolutely perfect to get to and from the ADO bus station! We were able to grab a quick and tasty brunch nearby in the morning as well at Bao Vegan :)
Verified review
10/10 Exceptional
Dec 18, 2023
I was impressed with price, location
Verified review
8/10 Very good
Mar 8, 2024
Good location
Verified review
10/10 Exceptional
Jan 3, 2024
Very nice place, walking distance to a lot of shopping, bars and restaurants. The only down side was no hot water in the showers and you have to take a cab to the beach
Verified review
10/10 Exceptional
Oct 6, 2025
It was great! I stayed 4 nights then extended it to 5 and they gave a better room for my additional stay. It's so close the bus station ADO and there are several food options around if you walk to Palapas Park. The staff was cool and the place very neat, internet is amazing everywhere. There is a Starbucks on 1st floor, a restaurant and a bar, the rooftop is very cool if you are using the pool at night as it has a night club with live music. They stored my luggage after my check out for free. Definitely will come back.
Verified review
6/10 Good
Dec 9, 2025
rooms are pretty nice and clean, you can not turn on dry mode on the a/c, there is centrai air even with ac turned off which is good because no mosquito screen on the windows. Nothing will dry in the room which kind of sucks because you will pack a wet swimsuit unless you dry them at the roof terrace in the morning, this also means everything is moist always, also they have a habit of completely turning off air in the rooms when they are vacant, i had to have mine turned on by the staff. Also need more attention to detail, they made the bed but did not take room service dishes out. Breakfast is nice and gym is also sufficient with a little bit of imagination, rooftop has a nice view.
Verified review
8/10 Very good
Apr 2, 2024
Close to transportation, people very helpful.
I didn’t like the shower, no hot water.
Verified review
6/10 Good
Feb 5, 2025
The service was great, the only problem with this hotel is that it seems like they are on low budget, many stuff must to be fixed, we had very bad water pressure,and the ac wasn’t working properly, so it was hot in the room
Verified review
4/10 Fair
Oct 17, 2024
Good location close to the ADO station, but the hotel is not in great condition. Additional "tax" was charged during check-in although my booking clearly stated that all taxes and fees are include din the price.