2/10 Malo
18 jul. 2025
Awful Experience at Royal Day Plaza – Not Recomm
Unfortunately, my experience with Royal Day Plaza was extremely disappointing and started off on the worst possible note after a long and exhausting 30-hour journey. We arrived at the hotel around 7 AM, as a family with two young children (ages 3 and 5), hoping to check in and get some much-needed rest.
To our shock, the duty manager on site, Mr. Muhammad Rageb, greeted us with an attitude that can only be described as unprofessional and completely lacking in hospitality. From the very beginning, his tone was aggressive and dismissive. Rather than welcoming us, he immediately began insisting that we would be charged extra for our 3-year-old child—something we’ve never encountered in any of our travels.
He then told us that we couldn't check in yet unless we paid an early check-in fee. While I understand hotel policies, the way he communicated this was rude and unnecessarily confrontational. I calmly asked, “What is the problem?” and pointed out how exhausted we were after our trip. Instead of offering any empathy or support, he responded arrogantly, saying “I’m the manager and I can do whatever I want.”
There is much more to say, simply dont recommend this hotel. You
Murtada
Murtada, se hospedó 4 noches con familiares
Opinión verificada de un huésped de Hoteles.com
