Hotel Serrano

Property class: 4
Hotel with bar/lounge, near El Retiro Park

Choose dates to view prices

When you stay at Hotel Serrano, you'll be just a 5-minute drive from El Retiro Park and Gran Via. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Also, Puerta del Sol and Bernabéu Stadium are just a 5-minute drive away. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Nunez de Balboa Station is 7 minutes and Ruben Dario Station is 7 minutes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour front desk
  • Car rentals on site
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff

Feel at home (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Bathtub or shower
The current price is $148
$162 total
includes taxes & fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a view of the bathroom.

Single Room

8.0 out of 10
Very good
(18 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

A hotel room with a bed, a desk, a TV, a chair, and a bench.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

A hotel room with two beds, each with red bedding and pillows, a nightstand with a lamp, and a window with curtains.

Double Room

9.0 out of 10
Wonderful
(34 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

A bathroom with a large round mirror, a white sink, and a glass shower enclosure.

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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The price is $162
$178 total
includes taxes & fees
Nov 15 - Nov 16
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About the neighborhood

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • ABC Serrano - 2 min walk - 0.2 km
  • El Corte Inglés - 5 min walk - 0.5 km
  • U.S. Embassy - 7 min walk - 0.6 km
  • Plaza de Colon - 10 min walk - 0.9 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Calanas Station - 4 min drive
  • Madrid Recoletos Station - 12 min walk
  • Nuevos Ministerios Station - 23 min walk
  • Nunez de Balboa Station - 7 min walk
  • Ruben Dario Station - 7 min walk
  • Serrano Station - 10 min walk

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Flor y Nata - ‬3 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk

About this property

Hotel Serrano

  • When you stay at Hotel Serrano, you'll be just a 5-minute drive from El Retiro Park and Gran Via. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Also, Puerta del Sol and Bernabéu Stadium are just a 5-minute drive away. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Nunez de Balboa Station is 7 minutes and Ruben Dario Station is 7 minutes.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 34 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Offsite parking within 656 ft (EUR 30 per day)

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1969
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16.5 for adults and EUR 7.50 for children

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking is available nearby and costs EUR 30 per day (656 ft away)

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Does Hotel Serrano offer free cancellation for a full refund?

Yes, Hotel Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Serrano?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Hotel Serrano?

No, this hotel doesn't have a casino, but Casino Gran Via (4-min drive) is nearby.

What's the area around Hotel Serrano like?

Hotel Serrano is in Salamanca, a short 7-minute walk from Nunez de Balboa Station and 17 minutes' walk from El Retiro Park.

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Reviews

Hotel Serrano Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel is located near excellent restaurants and offers a good breakfast. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Location
Room
Service staff
Bathroom
Shopping

Reviews

Verified review

10/10 Exceptional

Location was great in Salamanca area with walking distance to attractions and restaurants. Convenient little grocery store one block away and easy to find taxi to where you want to go. Staff at front desk were polite ns helpful. Shower was amazing and beds comfortable.
Verified review

10/10 Exceptional

Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Verified review

10/10 Exceptional

Very nice hotel.!! Great location!
Verified review

10/10 Exceptional

Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Verified review

10/10 Exceptional

Great location to do shopping
Verified review

10/10 Exceptional

Love the hotel, excellent location.
Verified review

8/10 Very good

Location is excellent, half block form Calle Serrano and 1 block from Ortega y Gasset. It's an old building and a little bit outdated that would greatly benefit from some upgrades. The staff was very helpful. Considering the location and the price is great option.
Verified review

10/10 Exceptional

Great location and friendly staff
Verified review

10/10 Exceptional

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Verified review

10/10 Exceptional

Would book this hotel again without hesitation! The neighborhood is absolutely wonderful, walking distance to incredible shopping and dining. The streets are peaceful and picturesque - like something you’d see in a movie. Our room was more than comfortable and spacious for my husband and I. Staff was very friendly, would have loved to stay even longer!
Street nearby hotel, so quiet and pretty.
Verified review

10/10 Exceptional

Nice hotel perfectly located
Verified review

10/10 Exceptional

Great location and super friendly staff
Verified review

10/10 Exceptional

Easy access to transportation and several restaurants in the area.
Verified review

10/10 Exceptional

Great location and access to the train station, shopping district and museums.
Verified review

8/10 Very good

Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Verified review

10/10 Exceptional

Excellent location
Verified review

10/10 Exceptional

Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Verified review

8/10 Very good

the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Verified review

10/10 Exceptional

great Location, clean, a few minuts from Puerta de Arcalá
Verified review

10/10 Exceptional

Staff provided exceptional costumer service.
Verified review

10/10 Exceptional

Great location to shopping street, very clean. Easy check in process.
Verified review

10/10 Exceptional

Location service rooms all great!
Verified review

10/10 Exceptional

Very nice experience! Location great!!! The staff very kind
Verified review

10/10 Exceptional

Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Verified review

10/10 Exceptional

In the city but not in a busy tourist area. Very close to shopping.