I don’t believe I have ever left a bad hotel review, but this experience warrants one.
1/ I contacted the hotel in advance to reserve parking and received no response, only to arrive and find it completely full. This turned out to be the smallest of our problems.
2/ The hotels' profile on hotels.com clearly stated check-in was at 2 PM, and this was reflected in all our booking documentation. Upon arrival, however, we were abruptly told it was actually 4 PM. No apology, no acknowledgment of the misleading information, and no attempt to make amends. Instead, we were met with attitude when we explained we would not have booked had we known.
3/ Once in our room, we discovered a large, active wasp nest on the sea-facing balcony – one of the reasons we booked the room. I showed reception a video and explained the risk. They said the hotel was full and could not move us, which I understand, but assured us the nest would be removed the next day. I also reported this in writing through Hotels.com. No one responded. No one removed the nest. We were unable to use our balcony for the entire stay.
Problems happen. What is unacceptable is the complete lack of concern, communication, accountability, or effort to resolve them. Stay elsewhere.