2/10 Malo
26 sep. 2025
Nice room if you can get in.
We arrived about 11:25 PM for our family’s 2 rooms. Much as an AirBnb, there was a code to enter, and no office.The room for my daughter and her family was fine. Our room had a code that did not work. We called the after hours number and reached a very nice woman who tried to help. She told us they were fully booked, so no help there. Then, she gave us another code, but that didnt work either. She sent us to the laundry room to get a master key from the refrigerator... But no refrigerator and no key. By then, after her an hour trying to resolve this issue, along with my other daughter and my exhausted handicapoed wife, she told us we'd need to go to another hotel. Then, after reloading the car and driving for about 6 minutes, I got a call that they did, in fact, have a room we could have. Obviously, she finally got authorization from someone else. This experience caused a big morning delay before we could take our granddaughters to the DeYoung family zoo, which would be closing in a few hours. We won't be back.
James
James, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hoteles.com
