The property is kept immaculately clean, and all the staff we've encountered have been very friendly. After my husband and I checked in, we found out that we were placed in a room that was right next to the construction that was going on at the property, and the noise was quite loud. We inquired about a room switch, and was informed that we needed to talk with the Sales office. Rory at the Sales office was very helpful, even though he was unable to switch us that night, we checked in with him again the next morning and he had already noted our request and had a room ready for us to move into. The room switch was painless, and we enjoyed the remainder of our stay much more thanks to the switch.
Even though the hotel was kids friendly and there were many kids on the property, overall we enjoyed ourselves and thought we made the right decision picking this property over others that would've been adult-only, as on some days when we walked on the beach by other properties, the adult-only properties all had loud party music going, which we would've hated. Club Cascadas caters to the slightly older and more mature crowd, and it was great there was never any loud music going on at the property. The hotel is on the beach and has many palapas for guests to use, although if you go down a bit later in the morning most of them would have already been taken, so reserve them early.
We dined at the hotel restaurant three times, also great service with decent food and nice ambiance.