Hotel Review – 3‑Night Stay
Great location facing Madrid’s Royal Palace and the Sabatini Garden, just off Plaza de España. The rooms were clean on arrival, but several issues affected our stay.
The shower temperature was almost impossible to control, constantly jumping between very hot and very cold. The central heating was also stuck on despite a broken thermostat, leaving the room uncomfortably warm even though it was 25°C outside. Staff acknowledged the fault but didn’t investigate or fix it.
Our adjoining family rooms had persistent problems with the entry cards. Each day, one to four cards stopped working, requiring repeated trips from the 5th floor to reception. On one occasion, three family members waited outside while I made four trips up and down before staff finally came to the room to resolve it.
Housekeeping cleaned the room but did not replace dirty wet towels one day. Breakfast was also disappointing - some empty food trays at 10am, poor‑quality sausages, and a coffee machine that had run out of milk.