Verified review
2/10 Poor
Apr 26, 2026
100% NOT recommend.
1) Failure of Essential Facilities: During our stay, there was no hot water available. Despite following the instructions and attempting to engage the hot water system multiple times, the unit remained non-functional. This was particularly distressing as it was midnight and I was traveling with my elderly mother, who was unwell at the time and required basic comforts that the property failed to provide.
2) Negligent Communication: The check-in process was highly unorganized. We did not receive any check-in instructions or the necessary access codes until three hours before our scheduled arrival. This lack of proactive communication caused unnecessary stress and uncertainty during our travels.



Jessica
Jessica, 4-night trip










![[16 guests] 3LDK (130m²) / 5 beds + 3 folding beds / Pool & sauna / BBQ / Onna 14F/ no smoking | Private pool](https://images.trvl-media.com/lodging/119000000/118330000/118327900/118327815/c2a8f3e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)




