Started badly as showed reception guy that I was platinum who said bookings/hotel.com hadn’t informed them. No upgrade, voucher for drinks etc at the bar or anything offered or given ( most places give you something ) had to pay for parking too which when I asked the other receptionist about platinum she did tell thr guy don’t charge but sadly he had already taken money from credit card .
Not sure if anyone here or from there will refund this .
Room was very dated, work carpet in parts , rusty light rims , very cheap watery shower gel, dirty bathroom wall , no grout in floor tiles which were dirty , blocked filthy xpelair fan , cracked / peeling paint on bathroom ceiling . Stayed in their sister hotel in cc and 10 times better , cleaner , modern etc .