4/10 Regular
30 de agosto de 2025
Please be aware for Ondol Room.
I booked an ondol room for 3 adults for two nights, but the room only had bedding for 2. When I complained to the front desk, the staff said the hotel only supports two guests and blamed Hotels.com. The hotel employees were also unhelpful — they looked away during the conversation, and seemed more interested in avoiding the issue than solving it. Hotels.com customer service couldn’t help either, saying they don’t speak Korean.
As a result, I had to sleep on the floor without bedding, which left me with back pain. It’s inappropriate that the booking system allows 3 adult guests if the hotel cannot accommodate them. I hope this gets fixed so future guests don’t suffer the same problem.
Other than this, the view from the room was great, the sheets were fairly clean, and the overall stay was good especially within the price range. However, there was thick dust near the AC vent that should be cleaned.
Eugene
Eugene, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
