The Fontenay

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The Fontenay puts you just a 5-minute drive from Hamburg Messe and Congress and Reeperbahn. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Lakeside, one of 3 restaurants, serves dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge. Fellow travelers like the helpful staff. The property is just a short walk to public transportation: Dammtor S-Bahn is 11 minutes and Stephansplatz U-Bahn is 14 minutes.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Airport transfer
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting

Feel at home (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $477
$511 total
includes taxes & fees
Oct 5 - Oct 6

Why we love this property

Work and play paradise
This hotel blends business convenience with relaxation options. Meeting rooms boost productivity. Golf, massages, and sauna await after a day's work.
Culinary delights galore
This hotel offers 2 restaurants with local and international dishes, a cafe, and a bar. Cooked-to-order breakfast and vegan options enhance the stay.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Room (Fontenay)

A neatly made bed with a green headboard, two bedside tables with lamps, and a patterned wall.

Classic Room (Fontenay)

  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room (Fontenay)

A modern bedroom with a green upholstered headboard, a bedside table with a lamp, a bookshelf, and a chair.

Deluxe Room (Fontenay)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room (Fontenay)

A modern hotel room with a large balcony, a sofa, a chair, a desk, and a dining table.

Premier Room (Fontenay)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room (Fontenay, Alster)

A modern hotel room with a large bed, a balcony with a view, and a dining area.

Deluxe Room (Fontenay, Alster)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A modern hotel room with a balcony, a sofa, a coffee table, and a bed.

Executive Suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Suite

A spacious living room with a large window, a round coffee table, a sofa, and a dining area with chairs and a table.

Premier Suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Classic Twin Room (Fontenay)

A hotel room with two beds, a desk, and a chair. There is a large window with a view of the city.

Classic Twin Room (Fontenay)

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite (Fontenay)

A modern bedroom with a large bed, a sofa, and a view of a cityscape and river.

Suite (Fontenay)

  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Suite (Alster)

A modern bedroom with a large bed, a bedside table, a mirror, and a view of the city.

Suite (Alster)

  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite (Panorama)

A modern living room with a large glass door leading to a balcony, a dining area, and a kitchen.

Suite (Panorama)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Senator)

A modern hotel room with a large balcony, a dining area, and a bedroom.

Suite (Senator)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Park)

A modern living room with a sofa, armchairs, a coffee table, and a desk with a laptop. A balcony with a railing and a view of trees is visible.

Suite (Park)

  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Suite (Europa)

A modern hotel room with a sofa, dining table, and chairs, large windows with a view of buildings and trees, and a balcony with a railing.

Suite (Europa)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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Exterior
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9.4 out of 10, Exceptional, 1,001 reviews
The price is $225
$241 total
includes taxes & fees
Sep 20 - Sep 21
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About the neighborhood

Map
Fontenay 10, Hamburg, 20354

What's nearby

  • Alster Lakes - 1 min walk - 0.2 km
  • University of Hamburg - 12 min walk - 1.0 km
  • Inner Alster Lake - 13 min walk - 1.1 km
  • Jungfernstieg - 13 min walk - 1.1 km
  • Congress Center Hamburg - 13 min walk - 1.2 km

Getting around

  • Hamburg Airport (HAM) - 28 min drive
  • Hamburg Finkenwerder Airport (XFW) - 44 min drive
  • Hamburg Dammtor Station - 10 min walk
  • Hamburg Central Station - 24 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 26 min walk
  • Dammtor S-Bahn - 11 min walk
  • Stephansplatz U-Bahn - 14 min walk
  • Hallerstrasse U-Bahn - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Little Petra - ‬10 min walk
  • ‪Henriks Bar & Restaurant - ‬6 min walk
  • ‪Café Bodo's Bootssteg - ‬6 min walk
  • ‪Fontenay Bar - ‬3 min walk
  • ‪Espresso House - ‬9 min walk

About this property

The Fontenay

  • The Fontenay puts you just a 5-minute drive from Hamburg Messe and Congress and Reeperbahn. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Lakeside, one of 3 restaurants, serves dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge. Fellow travelers like the helpful staff. The property is just a short walk to public transportation: Dammtor S-Bahn is 11 minutes and Stephansplatz U-Bahn is 14 minutes.

At a glance

Hotel size

    • 130 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite valet parking (EUR 40 per day)
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–11:30 AM on weekdays and 6:30 AM–11:30 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Shopping

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Accessible airport shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Lakeside - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Parkview - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open select days.
Atrium Lounge - Onsite café. Open daily.
Osteria due - Onsite restaurant. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: GreenSign Hotel. For more information on what this certification requires and verifies, please visit their website.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately EUR 42 for adults and EUR 21 for children
  • Airport shuttle service is offered for an extra charge of EUR 175 per vehicle (one-way, maximum occupancy 2)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 5 to October 11:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees

Parking

  • Valet parking costs EUR 40 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property uses some wind, solar, and geothermal energy.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Also known as

Fontenay Hotel Hamburg

Fontenay Hotel

Fontenay Hamburg

Fontenay

The Fontenay Hotel

The Fontenay Hamburg

The Fontenay Hotel Hamburg

Frequently asked questions

Does The Fontenay offer free cancellation for a full refund?

Yes, The Fontenay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Fontenay?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at The Fontenay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Fontenay?

Yes. Valet parking costs EUR 40 per day. Electric vehicle charging is available.

Is airport shuttle service offered by The Fontenay?

Yes, an airport shuttle is available. The charge is EUR 175 per vehicle one-way.

What are the check-in and check-out times at The Fontenay?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at The Fontenay?

No, this hotel doesn't have a casino, but Casino Esplanade (14-min walk) is nearby.

What is there to do at The Fontenay and nearby?

The Fontenay has a spa and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near The Fontenay?

Yes, there are 3 onsite restaurants, featuring local and international cuisine.

What's the area around The Fontenay like?

The Fontenay is in Eimsbuettel, a short 13-minute walk from Jungfernstieg and 14 minutes' walk from Congress Center Hamburg.

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Reviews

The Fontenay Reviews

9.8

Exceptional

10

Cleanliness

9.6

Location

9.6

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a wide variety of high-quality food options with excellent service. (16 reviews)
  • The spa area is excellent, with a rooftop pool, beautiful views, and a range of facilities for a relaxing experience. (15 reviews)
  • The restaurants at this property offer excellent food with a great selection and outstanding service. (9 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Location
Room
Lake
Spa
Luxury
Breakfast
Building
Room service
Walking

Reviews

Verified review

10/10 Exceptional

Love this Hotel, extremely Pet friendly 👍👍🇩🇰
Verified review

4/10 Fair

Fantastic hotel. Fantastic location. Great service but serious maintenance problems with black mold all over the shower and a strong smell. Not to be expected for this hotel. Sad to see the facilities going downhill over the years
Verified review

8/10 Very good

Nice rooms
Verified review

10/10 Exceptional

I dont know where to begin😊. This is the most amazing hotel I have stayed at.. The room is beautifull, the staff is absolutely amazing and helpfull in any way. The food, the bar, the suroundings= wauw!!! Dont miss out on this hotel.
Verified review

10/10 Exceptional

First class hotel on the beautiful Alster Lake. All the amenities you would expect and a friendly and professional staff.
Verified review

10/10 Exceptional

The most amazing hotel in Hamburg - live everything about it - the rooms, the atmosphere, the pool, the food and the amazing staff whi went beyond our family! Can’t wait to be back 💙
Verified review

10/10 Exceptional

Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.
Verified review

10/10 Exceptional

Awesome hotel. Great staff
Verified review

10/10 Exceptional

We had a thoroughly enjoyable stay at the Fontenay. The staff were excellent- polite and friendly with knowledge of the city. Cannot recommend highly enough!
Verified review

10/10 Exceptional

Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.
Verified review

10/10 Exceptional

Beautiful property

Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Verified review

10/10 Exceptional

Staff was so helpful and thoughtful.
Verified review

10/10 Exceptional

Second stay in six months! Excellent location. Modern Superb spa. Best hotel in Hamburg
Verified review

10/10 Exceptional

The hotel is spectacular. If you're looking for a quiet place with great facilities, this is your hotel in Hamburg. The staff service is also very good. The hotel is not exactly in the city center, but within a 15-20 minute walk, you can reach the central area.
Verified review

10/10 Exceptional

Weekend getaways

It’s the best hotel in Hamburg for sure Great location, great staff , thank you for everything One thing I like to point as less satisfying, the gym is too small and not equipped enough for this standard hotel unfortunately We will be back soon , best in Hamburg
Verified review

10/10 Exceptional

Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.
Verified review

10/10 Exceptional

In my opinion the best 5-star hotel in Hamburg. The FONTENAY is characterized by modernity and luxury. The hotel offers everything from modern, well-kept rooms to the outstanding SPA area with treatments. I really liked the architecture of the building and the smart home controls for the building automation.
Verified review

10/10 Exceptional

A true five star experience

I loved this hotel and everything about it. Especially the service minded staff that really treated us well while being personal. The only downside was the pool that was rather cold to swim in - after all they have a nice outdoor area (which obviously must cool the water). All in all, a true five star experience.
Verified review

10/10 Exceptional

Sublime!

Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!
Verified review

10/10 Exceptional

Quality hotel from bygone era

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.
Verified review

2/10 Poor

Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it
Verified review

10/10 Exceptional

Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.
Verified review

8/10 Very good

Amazing high tech hotel!

Overall the hotel property was excellent! The rooms were spacious and very modern -incorporating best of class technology for room controls. The service for the restaurant could be improved - as we felt the waiters were not well versed with the menu and might not be as trained. We didn’t understand what the purpose of the bar at the atrium when the waiters still had to go to the rooftop bar to get drinks. Our toilet rolls were replaced when the rooms are serviced which felt unnecessary. Loved the spa which was great for rewinding after the 2 weeks road trip we just did.
Verified review

4/10 Fair

If you just need a place to sleep at and nothing else, this is a 5* hotel. The room is the best I ever had. If you want more than a sleeping place, and a full 5* hotel with proper Spa and Gym and the service with it, the Fontenay is sadly a disappointment. My experience might be heavily personal but I still think it speaks enough about the hotel in itself. We were there with my girlfriend for 5 days, and the sauna was broken the entire duration of our stay. I understand that those things can happen but the explanations we got changed from one person to another, which just made it seemed that they had not idea what was going on, and did not bother hurrying up to fix it. Their compensation was a champagne bottle that we had to send back since my girlfriend is pregnant and cannot drink alcohol. That was all the hotel did for us, and probably for the other complaining guests, so you can understand why I feel the Fontenay is not worth 5*. The gym is also too small, it is probably half the size of one of their room and is simply lacking equipment for those who want more than just running on a treadmill. It is a shame because the hotel is beautiful inside and the rooms are incredible, but it does not compensate its other weaknesses.
Verified review

10/10 Exceptional

Fantastic hotel, super comfortable, luxe quality and wonderful service. Love the amenties and hanging out in the library with tea, cake and books. It was our 2nd stay and didn't disappoint.