The hotel is in a convenient downtown Oaxaca location, and the rooms were acceptable, although the furniture is very old and outdated. The bathroom layout was unusual, with the shower located between the toilet and sink and no shower curtain, which made the entire area wet after showering.
Unfortunately, our biggest issue was cleanliness. We found three large cockroaches in our room. My daughter was so uncomfortable that she refused to stay in the room and chose to sleep in our truck instead. I notified the hotel staff, and they did try to help by offering to move us to a different room. However, my daughter no longer felt comfortable staying at the hotel. Since the reservation was prepaid through Expedia, the hotel stated they were unable to provide a refund.
We had reserved two rooms because my nephews were staying for five days. The staff did move them to another room, which we appreciated. The employees were polite and attempted to assist, but the roach problem significantly affected our stay. Another thing to note is that there is no air conditioning, only fans, which may be uncomfortable during warmer weather.
Overall, the staff's efforts were appreciated, but the cleanliness issues and lack of air conditioning made this a disappointing experience.
