2/10 Mediocre
16 de octubre de 2025
We recently visited this place and were initially impressed by the beautiful surroundings and well-manicured garden. However, our experience took a turn for the worse when we entered our room. It was stuffy, poorly lit, and had an unpleasant odor of cat urine and very strong scented cleaning products. To make matters worse, the room didn't match the photos we had seen online.
We were disappointed that there was no one available to speak with about our concerns, and we couldn't request a room change. We were even willing to pay a difference. Due to the lack of support, we decided to leave.
We have reached out to customer service several times since, and have had zero response from them.
Hopefully, the issues we faced will be addressed to prevent future guests from having similar disappointments.
Rachel
Rachel, viaje de 3 noches en familia
Opinión verificada de un huésped de Expedia
