Our stay at Broyt was spoiled by repeated electrical and air-conditioning problems that remained unresolved despite numerous reports to reception.
On arrival, the staff member had to wiggle the key card in the electricity slot before the power worked. The room was generally clean, although the shower grout and tiles had mould.
On our first night, the air conditioning woke us at 5am with a loud racket and repeated bell-like warning sounds, leaving us with little sleep. Reception blamed a storm-related power cut. I accepted this but asked them to check the system because we were staying ten nights and my daughter was having surgery the following day. We would be away overnight, giving them time to address it.
Unfortunately, the noise and power interruptions continued daily, also switching off the fridge at night. I repeatedly reported this, but it was not resolved.
A room move was offered on day five. By then, we were fully unpacked and my daughter was recovering from surgery, making moving difficult. This should have been offered when I first reported the problem.
We eventually changed our flights to leave a day early. Reception refused to refund the unused final night because the booking was non-refundable.
Given the ongoing disruption and disturbed sleep, a refund for that night would have been a reasonable goodwill gesture. The problems and disappointing response are why I have given two stars.