The customer service is great and the staff was very helpful with and efficient with my check and check out. However, the hotel is very run down. The hallway to the room looked like something from a horror movie with stains everywhere, and then when you get into the room your first impression is okay but after a closer look at everything you really start to notice stuff. Mold in the bathroom, the light fixtures are loose on the wall, the stains on the chair in the corner, the stains on the light fixture as well, and it was just hard to be comfortable in a room like that. The gym they have there is also very run down, one of their two treadmills was out of service and their cable machine was broken. And I didn't go in it but from the looks of the pool it looked pretty rough as well. Again, the staff was great but once the new hotel next to it is finished they should probably consider bulldozing that place.