The person at the hotel desk would not check in anyone even a few minutes before the check in time. Once the check in time arrived, almost everyone in the long line was told their room was not yet available. For those of us going to an event, we had no place to get ready. Later, after returning, the people in the room next door were very loud and even though it was midnight, the hotel declined to do anything about it. On the plus side, one desk clerk was very nice, the room was fine and the bed comfortable. The bathroom was mostly clean.