I have been in hotels that were renovating, or changing names, and there were no problems. Here, yes, the staff was great and professional, as usual, but the refrigerator in the room did not make anything cold (I honestly thought it was plugged in, but could not tell seeing the various cords, if it was, actually, plugged in. Then, the chair was not in front of the lamp; as someone who loves reading books, having that chair or couch in front of the lamp really does it for me. Other than that, it was a good stay.