First night, we arrived 11 am, waited until 3:15 for our room, customer service terrible, went to our room, it was terrible, very, very dirty, complained & put us into another room, which was ok. We had to ask for towels, toilet paper, we asked to fix TV about five times, we stayed there nine days, went swimming couldn't stay in there too cold, this hotel needs a really big make over, furniture looks like something should be thrown out, not very good customer service, food in restaurant is discussing, our room was cleaned once in 9 days.The only good thing about this hotel is in the heart of Halifax!