The room was lovely. We got an upgrade to superior room from standard which was nice. Lots of space, very comfy bed, nice big TV, lovely shower, robes and slippers. All the things you would expect from a hotel like this and not a thing wrong. Also a lovely view of the rooftop gardens and unique urban appearance of Milan if you're into that (we certainly are).
The staff were all friendly and professional, well presented at all times and helpful.
The breakfast had a lot to offer. Every day there was a different selection of cold meats and cakes and everything was lovely. The fresh pancake dispenser with a selection of jams and syrups was a
highlight
There are two trams moments from the hotel entrance so it's easy to get into the town centre, a very pretty area to walm around in that shows off Milan's mix of new and old. It's also close to shops if you want to stock up for a longer stay.
We did not try the bar or restaurant but it was always lively down in the common areas, felt more inviting than a lot of hotel lobbies I've seen.