Hotel Le Bonne Entente

Property class: 4.5
Luxury hotel in Québec City with 2 restaurants and spa

Choose dates to view prices

Hotel Le Bonne Entente features a nightclub and puts you just a 5-minute drive from Aquarium of Quebec and Laval University. Guests can visit the spa to be pampered with massages, aromatherapy, or mani/pedis, and Monte Cristo L'Original, one of 2 restaurants, serves dinner. A poolside bar, a 24-hour fitness center, and a hot tub are other highlights at this luxurious hotel. Fellow travelers say great things about the pool and helpful staff.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Internet access

Main amenities (12)

  • 2 restaurants and bar/lounge
  • Full-service spa
  • Nightclub
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • Hot tub
  • Pool bar
  • 24-hour room service

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
The current price is $141
$168 total
includes taxes & fees
Oct 26 - Oct 27

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Cocooning Room, 1 King Bed

A hotel room with a large bed, two bedside tables, a desk, a chair, and a lamp.

Cocooning Room, 1 King Bed

8.4 out of 10
Very good
(81 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Terzo Room, 1 King Bed

A hotel room with a large bed, a desk with a computer, a TV, and a bathroom with a sink and mirror.

Terzo Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Terzo Room, 2 Double Beds

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Terzo Room, 2 Double Beds

7.8 out of 10
Good
(25 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Suite (Business Lounge Access)

A hotel room with a bed, a nightstand, a dresser, and a window with curtains.

Deluxe Suite (Business Lounge Access)

9.6 out of 10
Exceptional
(8 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a desk, a chair, a small table, and a window with curtains.

Deluxe Room

8.4 out of 10
Very good
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Distinctive Room, 1 Queen bed

A hotel room with a large bed, a television on a wooden cabinet, a chair, a sofa, and a lamp.

Distinctive Room, 1 Queen bed

9.0 out of 10
Wonderful
(71 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Business Room, 2 Double Beds

A hotel room with a bed, a TV on a dresser, a window with curtains, and a lamp on the wall.

Business Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Business Room, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, and a sofa.

Business Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Business Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and lamp.

Business Room, 1 King Bed

8.0 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Business Room, 1 Queen Bed

A hotel room with a bed, a TV on a dresser, a window with curtains, and a lamp on the wall.

Business Room, 1 Queen Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Distinctive Room, 1 King bed

A hotel room with a large bed, a television on a wooden cabinet, a chair, a sofa, and a lamp.

Distinctive Room, 1 King bed

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Family Room, 1 king bed and 2 twin beds

A bedroom with a white bed, a gray bean bag chair, a desk with a lamp, and a window with blinds.

Family Room, 1 king bed and 2 twin beds

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, two bedside tables, a desk, a chair, and a lamp.

Classic Room, 1 King Bed

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Classic Suite, 1 King Bed

A hotel room with a bed, two armchairs, a small table, a nightstand, and a wardrobe.

Classic Suite, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Classic Queen Suite Plus, 1 Queen Bed

A hotel room with a large bed, a wooden wardrobe, a nightstand, and a window with curtains.

Classic Queen Suite Plus, 1 Queen Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Suite, 1 Queen Bed

A hotel room with a large bed, a wooden wardrobe, a nightstand, and a window with curtains.

Classic Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Terzo Room, 2 Double Beds (Accessible)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Terzo Room, 2 Double Beds (Accessible)

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Loft, 1 King bed

A modern hotel room with a large bed, a flat-screen TV, a desk with a chair, and a painting on the wall.

Loft, 1 King bed

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Distinctive Suite, 1 King bed

A hotel room with a large bed, two bedside lamps, a chair, and three framed pictures on the wall.

Distinctive Suite, 1 King bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Distinctive Suite, 1 King Bed, Fireplace

A hotel room with a TV, sofa, armchair, fireplace, and a bed.

Distinctive Suite, 1 King Bed, Fireplace

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Loft Urbania, 1 king Bed (Business Lounge Access)

A hotel room with a large bed, a dark headboard, two bedside lamps, a desk with a chair, and a window with curtains.

Loft Urbania, 1 king Bed (Business Lounge Access)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Urbania Suite, 1 king bed + 1 double bed (business Lounge Access)

A hotel room with two beds, a TV, a mirror, and a bedside table with a lamp.

Urbania Suite, 1 king bed + 1 double bed (business Lounge Access)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Bed
  • Free wired internet

View all photos for Suite Spa, 1 King Bed + 1 Double Sofa Bed

A modern living room with a flat-screen TV, comfortable seating, a dining area with a table set for two, and a large plant.

Suite Spa, 1 King Bed + 1 Double Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite Bonne Entente, 2 Double Beds + 1 Double Sofa Bed

A living room with a sofa, armchair, coffee table, TV, and a cabinet.

Suite Bonne Entente, 2 Double Beds + 1 Double Sofa Bed

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite Urbania, 1 Queen Bed + 1 Double Sofa Bed

A hotel room with a bed, a nightstand, a dresser, and a window with curtains.

Suite Urbania, 1 Queen Bed + 1 Double Sofa Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Map
3400 chemin Sainte-Foy, Québec City, QC, G1X1S6

What's nearby

  • Boisé des Compagnons-de-Cartier - 18 min walk - 1.6 km
  • Maison de la BD - 3 min drive - 2.6 km
  • Laval University - 6 min drive - 4.4 km
  • Quebec City Convention Center - 15 min drive - 14.0 km
  • Château Frontenac - 17 min drive - 14.8 km

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive
  • Quebec Sainte-Foy Station - 8 min drive
  • Quebec, QC (XFY-Sainte-Foy Train Station) - 8 min drive
  • Quebec Palace Station - 21 min drive

Restaurants

  • ‪Restaurant le Subtil Inc - ‬17 min walk
  • ‪PACINI Québec Sainte-Foy - ‬20 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Ben & Florentine - ‬3 min drive
  • ‪Sakura Bbq - ‬3 min drive

About this property

Hotel Le Bonne Entente

  • Hotel Le Bonne Entente features a nightclub and puts you just a 5-minute drive from Aquarium of Quebec and Laval University. Guests can visit the spa to be pampered with massages, aromatherapy, or mani/pedis, and Monte Cristo L'Original, one of 2 restaurants, serves dinner. A poolside bar, a 24-hour fitness center, and a hot tub are other highlights at this luxurious hotel. Fellow travelers say great things about the pool and helpful staff.

At a glance

Hotel size

    • 160 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Supervised childcare*

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free wired internet access in public areas
    • Free wired internet access in rooms

Parking

    • Uncovered onsite self parking (CAD 20 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Art gallery on site
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free wired internet
  • Free local calls
  • Electrical adapters/chargers

More

  • In-room safe

Special features

Spa

The onsite spa has 20 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Monte Cristo L'Original - This restaurant serves dinner only. Open select days.
MC Lounge - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Napa Grill (De Saison) - This poolside steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee (June 24 - August 31): CAD 34.49 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Health club access

Optional extras

  • Continental breakfast is offered for an extra charge of approximately CAD 10 to 25 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 23:
  • Swimming pool

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 75 per pet, per day

Parking

  • Uncovered self parking costs CAD 20 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to October

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number 2026-11-30, 005843

Also known as

Bonne Entente
Bonne Entente Hotel
Bonne Entente Hotel Quebec
Bonne Entente Quebec
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy
Hotel Le Bonne Entente Quebec/Quebec City
Le Bonne Entente
Hotel Le Bonne Entente Hotel
Hotel Le Bonne Entente Québec City
Hotel Le Bonne Entente Hotel Québec City

Frequently asked questions

Does Hotel Le Bonne Entente offer free cancellation for a full refund?

Yes, Hotel Le Bonne Entente does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Le Bonne Entente?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Hotel Le Bonne Entente?

Yes, dogs are welcome. There's a charge of CAD 75 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Le Bonne Entente?

Yes. Self parking costs CAD 20 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Hotel Le Bonne Entente?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at Hotel Le Bonne Entente and nearby?

Hotel Le Bonne Entente has a nightclub, a spa, and a seasonal outdoor pool, as well as a 24-hour fitness center, an arcade, and a garden.

Are there restaurants at or near Hotel Le Bonne Entente?

Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.

Have a question?

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Reviews

Hotel Le Bonne Entente Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The on-site restaurant served excellent meals with good flavor and excellent service. (117 reviews)
  • The pool area was clean, well-maintained, and beautifully designed, providing a lovely spot for relaxation. (69 reviews)
  • The spa offers high-quality treatments and is clean, even during peak periods, with a lovely atmosphere and excellent massages. (63 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Restaurant
Food
Parking
Shower
Bed
Amenities
Hot Tub
Children

Reviews

Verified review

10/10 Exceptional

Beautiful property with great services and staff. Would definitely recommend.
Verified review

6/10 Good

The room needs love very old, one of th painting on the wall feld right on my face… Breakfast was excellent and also the services.
Verified review

10/10 Exceptional

Beautiful hotel. Beautiful rooms.
Verified review

10/10 Exceptional

Best hotel I ever stayed! Nice staffs, luxury experience and enjoyed the amenities!
Verified review

10/10 Exceptional

Beautiful property, clean rooms, friendly staff and a great place to rest and relax.
Verified review

8/10 Very good

Pool area was amazing. Rooms were spacious and clean. Didn't appreciate all the added fees like parking and resort fees. A bit overpriced compared to others with similar ameneties
Verified review

10/10 Exceptional

Clean room, friendly staff, excellent breakfast.
Verified review

6/10 Good

Very nice hotel, although a bit dated. The room walls were so thin you could hear everything—and I mean EVERYTHING! Other than that, the staff were lovely and very helpful. The hotel is about a 30-minute drive from Old Québec. We found it cheaper to take a Lyft than to pay for parking. The outdoor pool was wonderfully warm, even in the cold weather, and the hot tub was the perfect size. I just dont understand why they have to pay a full time lifeguard to watch an empty pool. Why not re route the resource towards maintaining the garden, painting the fence ... I've never seen a life guard at a hotel
Verified review

6/10 Good

The rooms are not soundproof (bad sleep) and the hotel needs some renovations as lots of wear and tear in the rooms. Ex: Old and stained carpet, shower head is rusty, toilet doesn’t flush). Customer service is nonchalant regarding those issues. Positive points: Breakfast is delicious and waitresses are very kind and effective. Overall disappointing experience.
Verified review

10/10 Exceptional

Great outdoor pool and hot tub area
Verified review

10/10 Exceptional

Great stay with an awesome staff, especially Robert-Maurice at the front desk!
Verified review

10/10 Exceptional

Clean room,nice outdoor bar
Verified review

10/10 Exceptional

Good clean hotel. Very helpful staff. Good amenities and swimming pool. Building and rooms a bit dated, but it's ok. Spent a night there and nothing was bothering. Paid parking. Very good breakfast options (paid). Overall, had a pleasant stay and I don't mind booking a stay there again if needed.
Verified review

10/10 Exceptional

Great place to relax. Outdoor pool and jacuzzi are well maintained and pleasant. It’s a nice place away from the city commotion. The brunch on weekends is a must-go. Staff all very friendly and helpful. Recommended 100%. PS: Some rooms are a little older, but still nice and well maintained.
Verified review

10/10 Exceptional

Beautiful location and despite being a little aged has a super cool layout with nice poolside and hot tub. The dinner was excellent!
Verified review

8/10 Very good

Beautiful property, very comfortable bed and room. Spacious room And bathroom. Great breakfast
Verified review

10/10 Exceptional

Staff provided very good services. The garden with a pond is a beautiful addition to the property. The quality of the dinner was unexpectedly high. The salmon that we had was among the best that we have had. Another order of tataki salad was served with very fresh ingredients and was really very tasty. We would highly recommend this hotel.
Verified review

10/10 Exceptional

All was good but make sure you make reservations for breakfast as you'll need to wait for a table. They said we would need to wait 1 hour(was 10:30), we decided to check out and eat elsewhere.
Verified review

8/10 Very good

Clean room and friendly staff. Except the Monte Cristo restaurant that we get seated and no one came to provide us water or something. We stand up and left somewhere else.
Verified review

8/10 Very good

Beautiful property both during the day and at night — very well maintained, peaceful, and perfect for relaxing away from the city rush. The service at both the reception and the restaurant was excellent and welcoming throughout our stay. The restaurant menu was somewhat limited and the portions were on the smaller side, but the wine selection was excellent. The heated pool and multi-person jacuzzi were both clean and enjoyable. We also appreciated the bathrobes in the room and the extra towels provided. The furniture in the room felt a little outdated, but the bed was clean and comfortable. All necessary bathroom amenities were available and of good quality. Overall, we truly enjoyed our stay here. The only thing we did not fully understand was the parking charge added at checkout.
Verified review

2/10 Poor

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.
Verified review

8/10 Very good

We had problems from the moment we checked in. We settled my mother-in-law in her suite and she was happy, comfortable. We went to our room and it was wet: every surface and the sheets and furniture were wet to the touch. The windows had been open and there was no air moving. The carpet and furniture had large, dark, obvious stains on everything and the whole suite smelled like a diaper pail. We brought all belongings in and I sat deciding what complaining would achieve. I went to the desk and told them our room was wet and stank. They offered another room of "comparable status" right away. She told us to pack up our belongings and have them ready so her colleague could move us. We wait for about 25 minutes then finally just moved ourselves. 45 mins AFTER we were newly settled, they called to see if we were ready to be moved. The new room was equally as stained but the air exchange was better and things weren't wet. We turned the cooling on high to keep the air moving but the next day, the room was wet and smelled like a diaper pail again. The air vent in the bathroom did not work so the bathroom was drenched after a shower and is clearly making the whole room wet and stinky. It was obviously happening in both rooms "of comparable status" and yet the room my mother-in-law was in was comfortable and clean. I understand a lower "status" room wouldn't be as new or stylish, but cleanliness, dryness, and even the appearance of maintenance is not a luxury; its the standard.
Verified review

8/10 Very good

Nice place the pool area the garden and the dining room are perfect. However the room and the passages need a refrescher very desapointing due to this
Verified review

10/10 Exceptional

Clean room, great staff, excellent service
Verified review

6/10 Good

Clean the room, very expensif rate