The valley river Inn Hotel was recently updated due to a fire that damaged some of the hotel. The decor was beautiful, and the vibe was really relaxing. Staff were very friendly and eager to help, however, many of the staff did not provide consistent answers, and promised callbacks that never happened. The room, while comfortable, was lacking a few basic items, such as a room, service menu or instructions, also no fan in the bathroom. The AC worked wonderfully complete with a thermostat, which was very convenient. The room had a lovely electric tea maker, with coffee teabags however it was terrible tasting coffee. And no option for room service until 8 AM. I think this hotel has a lot of good potential is still a better option than most hotels in Eugene, I hope that this feedback can help them improve and already beautiful place to stay. There was one thing that was seriously lacking and that was the compliance to ADA both entrances to the building I was staying in. We’re not ADA compliant. No automatic, door opener, and stairs on the other entrance, both doors were hard to pull open. I recently had sold shoulder surgery and only had use of one arm. This was really difficult for me to carry things and have to set everything down, open the door with one arm, which was very heavy, and then struggle to get my things in the door and upstairs. This alone would cause me to not stay at this hotel again.