Pentstudio West Lake Hanoi offers a luxurious retreat near Hoan Kiem Lake. Enjoy a workout at the 24-hour gym, take a dip in the indoor pool, or simply unwind with dry cleaning/laundry services and free WiFi. Explore nearby attractions on bikes for rent or let the helpful staff assist you.
At Pentstudio West Lake Hanoi, you'll be within a 10-minute drive of Hoan Kiem Lake and West Lake. Guests indulge in spa services, then grab a bite to eat at the coffee shop/cafe. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights.
Languages
English, Vietnamese
More about this property
VISIBILITY
At a glance
Hotel size
151 rooms
Arranged over 20 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (2 total, up to 22 lbs per pet)*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
LOB_HOTELS
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Bar/lounge
Coffee shop
Room service (limited hours)
Traveling with children
Playground
Working away
Business center
Meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Bicycle rentals
Facilities
Built in 2019
Safe-deposit box at front desk
24-hour fitness center
An indoor pool
Spa services
Accessibility
Wheelchair accessible
ROOM
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning
Electric kettle
Bathrobes
Iron/ironing board
Washer and dryer
Sleep well
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Separate dining area
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi
Phone
Food and drink
Kitchenette
Free bottled water
More
Daily housekeeping
In-room safe
STAR_OUTLINE
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services.
Dining
Madam Sen - Onsite restaurant.
MONETIZATION_ON
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately VND 195000 per person
Airport shuttle service is offered for an extra charge of VND 867000 per vehicle (one-way, maximum occupancy 4)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for VND 940000.0 per night
Pets
Pets are allowed for an extra charge of VND 577500 per pet, per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Also known as
Pentstudio West Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel
Pentstudio West Lake Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel Hanoi
HELP_OUTLINE
Frequently asked questions
Is there a pool at Pentstudio West Lake Hanoi?
Yes, there's an indoor pool.
Are pets allowed at Pentstudio West Lake Hanoi?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of VND 577500 per pet, per night.
Is parking offered on site at Pentstudio West Lake Hanoi?
Yes, there's free self parking.
Is airport shuttle service offered by Pentstudio West Lake Hanoi?
Yes, an airport shuttle is available. The charge is VND 867000 per vehicle one-way.
What are the check-in and check-out times at Pentstudio West Lake Hanoi?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Pentstudio West Lake Hanoi and nearby?
Pentstudio West Lake Hanoi has an indoor pool and a 24-hour fitness center, as well as spa services.
Does Pentstudio West Lake Hanoi have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room.
What's the area around Pentstudio West Lake Hanoi like?
Pentstudio West Lake Hanoi is a short 13-minute walk from West Lake and 6 minutes' walk from Lotte Mall Tay Ho.
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Pentstudio West Lake Hanoi Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
8/10 Very good
Dec 25, 2022
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.
Brian
10/10 Exceptional
Sep 6, 2022
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Douglas
Douglas, 1-night trip
10/10 Exceptional
Nov 6, 2023
Amazing
Tariena
Tariena, 1-night trip
4/10 Fair
Oct 6, 2024
The price was okay but a little higher than what was expected for the quality of the personal care items.
Bradley
Bradley, 1-night trip
10/10 Exceptional
Sep 10, 2023
Good
Jatinder
Jatinder, 8-night trip
8/10 Very good
Nov 15, 2022
Spacious suites
My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience.
The restaurant is good, but a bit pricy with limited hours.
Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse.
Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Verified traveler
8-night trip
10/10 Exceptional
Dec 21, 2022
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.
Vanloan
10/10 Exceptional
Dec 7, 2023
昨年もお世話になりとても素晴らしかったのでリピートです。
HIROSHI
HIROSHI, 5-night trip
10/10 Exceptional
Oct 29, 2023
가격 대비 최고!
가격 대비 매우 훌륭해요!
HANKYU
HANKYU, 4-night trip
10/10 Exceptional
Oct 16, 2023
Nicholas
Nicholas, 1-night trip
10/10 Exceptional
Sep 27, 2023
Carl Mikael
Carl Mikael, 1-night trip
4/10 Fair
May 11, 2023
Jung Hyun
Jung Hyun, 1-night trip
10/10 Exceptional
Dec 22, 2022
どのstaffも感じがよく快適に9日間を過ごせました。
HIROSHI
2/10 Poor
Nov 22, 2022
UNI MILK
UNI MILK, 2-night trip
2/10 Poor
Oct 24, 2022
anh
anh, 1-night trip
10/10 Exceptional
Jun 19, 2022
おしゃれな設備です。
Nobuaki
Nobuaki, 1-night trip
10/10 Exceptional
Jun 11, 2022
Superrrrrrrrrrrrrrrrrr
Ratchanon
Ratchanon, 1-night trip
10/10 Exceptional
Jun 6, 2022
DEOG JU
DEOG JU, 5-night trip
10/10 Exceptional
Mar 1, 2020
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.