I’ll start by saying the team there are lovely - super friendly and helpful. The breakfast is very decent but I get the sense that Norwegian hotels all do a really nice breakfast!
Not sure how this place is a 4 star. The room and bed were the size of a student dorm room. The shower had no enclosure so the water just poured out onto the floor everywhere in the bathroom.
There was not even enough counter space in the bathroom to put my own toiletries on, no shelf, nothing. There were absolutely no amenities - no body lotion, cotton ear buds, toothpaste, etc. and just two tiny towels. You have to put in a request to have your room cleaned, which I did but even then they didn’t clean it they just put new towels. Everything else was still dirty.
These things are all totally fine IF the hotel was cheap, but it’s not!! It’s a 4-star hotel and the price reflects that!! I was truly shocked. Would not recommend it.