2/10 Malo
26 jul. 2025
“Worst Hotel Experience – Utterly Unacceptable”
Quite possibly the worst hotel I’ve ever stayed in—and as a frequent business traveller, that’s saying something. We booked 8 rooms for 5 nights and every single one was filthy, uncomfortable and in disrepair. Issues included: stained bedding, mouldy showers, broken beds, missing hairdryers (despite being advertised), threadbare towels, no water in some showers, and doors that couldn’t be properly locked. The whole place reeked—some rooms of fresh paint, others of something rotting. The noise levels were appalling, from barking dogs to loud plumbing and paper-thin walls. Parking is advertised but completely inadequate; none of us could use it. We were forced to pay in full on arrival—now we know why. Breakfast wasn’t available before 7am, and despite explaining we were leaving early each day for the Royal Welsh Show, no effort was made to accommodate us, unlike other hotels who offer early service or takeaway options. The manager was ‘unavailable’ at checkout and has yet to respond. This is rated a 3-star hotel—it’s barely worthy of 1. We paid over £4K and had team members ready to drive four hours home just to avoid another night here. Shocking service and conditions. I would never return or recommend. I’d welcome contact from the owners (Mrs Rosemary Helen Sanders and Mr Carl David Sanders) or the manager (Neil) to discuss this further.
Cliente verificado
Se hospedó 5 noches por negocios
Opinión verificada de un huésped de Hoteles.com
