I called the day before to let them know I would be getting in late. The check in lady called me all annoyed that evening needing to know the exact time of arrival. Then when I got there, she was not very friendly at all and while I was bringing my belongings in, I got locked out and no one was answering my calls or the door bell which, I was told, would be answered. As I prearranged this late check in I was very upset about my treatment. Also, I did pay for that night. The next morning, the person at the front desk was much more helpful and friendly. The staff helped me with some trouble I was having which was very nice. The place was nice and comfortable.