We stayed at the Hilton Treetop Hotel for a single night and left with mixed feelings.
On the positive side, the check-in process went smoothly and without any issues. However, the room itself left a lot to be desired, featuring a very odd and awkward layout.
The real issue, though, was breakfast. We are typically very easy-going people who don’t like to make a stink, but our time is valuable. It took over an hour and a half to get breakfast for our family of four, which is completely unreasonable. They had a single, brand-new server working the tables who clearly hadn't been trained yet and didn't know her job. Because of this, the service was awful, and the food itself was highly subpar.
To make matters worse, when we requested to speak to a manager about the situation, there was no manager available on duty. It is incredibly unfair to leave a brand-new employee completely on her own without leadership support, and it ruined what should have been a quick morning meal for our family. We won't be rushing back.