My original booking was for two nights (Aug. 1 and Aug. 2), but when my daughter got to the hotel before we arrived, she told a young woman employee that we would need THREE nights, and the employee indicated she would take care of added a third night. However, Sunday night our keys would not let us in the door, and we had to go to the Grand Hotel in the rain and wait quite awhile for the front desk to accommodate other guests to get our issue resolved. Evidently we were charged more because the third night was not done through booking .com. I feel we should be refunded the difference between the booking. com rate and the hotel rate since my daughter was not told we would have to go back into booking .com to add a third night.