We stayed at Wyndham Hannover Atrium in a Junior Suite, but unfortunately the room was far below the standard we expected.
The carpet was very dirty, the kitchen area had not been cleaned properly, and there were several food stains around the room. The refrigerator was especially unpleasant, with visible dirt, residue and what appeared to be bacterial or mould-like growth inside. There was also no cutlery, despite the room having kitchen facilities. Overall, the room felt old, worn and poorly maintained.
When we complained at reception, the receptionist’s attitude felt defensive, dismissive and at times ironic. She gave us the impression that we were exaggerating and that the room was perfectly fine. She called out to a housekeeping employee from a distance instead of going over to speak with her directly. The housekeeping employee did not hear her, so my husband eventually went and brought her to reception himself.
The receptionist explained the situation to the housekeeping employee, and then passed on her explanation to us. The housekeeping lady was kind, professional and helpful. They suggested another room with laminate flooring, which was much cleaner and more comfortable. We also received free breakfast as compensation.
We appreciated the help from housekeeping, but the original room and the receptionist’s attitude made the overall experience disappointing.
