H10 Puerta de Alcalá 4* Sup

Property class: 4
Hotel with restaurant, near El Retiro Park

Choose dates to view prices

H10 Puerta de Alcalá 4* Sup features a rooftop terrace and puts you within a 5-minute walk of El Retiro Park. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar and a snack bar/deli are other highlights. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Free WiFi
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms

Feel at home (6)

  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is $221
$243 total
includes taxes & fees
Oct 4 - Oct 5

Why we love this property

Flavorful dining options
Experience international cuisine at this hotel's restaurant. Guests can also visit the cafe or bar, and enjoy a buffet breakfast.
Poolside summer oasis
The seasonal outdoor pool area at this hotel features a convenient poolside bar for refreshing drinks while soaking up the sun.
Cozy sleep customization
Crafted furnishings create a serene retreat in every room. Restful nights await with premium down comforters, blackout drapes, and a pillow menu.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Classic Room

A modern hotel room with a large bed, a green bench, a wooden headboard, a nightstand, and a wall-mounted TV.

Classic Room

9.2 out of 10
Wonderful
(55 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

A hotel room with a large bed, a desk with a laptop, a nightstand with a lamp, and a window with curtains.

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City Room, City View

A modern hotel room with two beds, a desk with two chairs, a TV, and framed artwork on the wall.

City Room, City View

9.4 out of 10
Exceptional
(45 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City Room, City View

A hotel room with a large bed, a bedside table, a small table with a chair, a window with curtains, and a TV mounted on the wall.

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

A modern hotel room with a large bed, a sofa, a flat-screen TV, and a wall-mounted lamp.

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Room, Terrace

A hotel room with a bed, a bedside table, a lamp, a framed picture, and a window with a city view at sunset.

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed

View all photos for Essential Single

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

A modern hotel room with a large bed, bedside tables, a desk, and a green armchair.

Superior Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Essential Double

A hotel room with a large bed, a chair, a small table, and a window with curtains.

Essential Double

8.8 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Terrace, City View

A neatly arranged hotel room with a large bed, a desk with a lamp, and a wall-mounted TV.

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

A hotel room with a large bed, a sofa, a desk with a flat-screen TV, and a wall-mounted TV.

Deluxe Room

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds

HOUSE STANDARD

  • Sleeps 8

DOUBLE TWO BEDS

  • Sleeps 4

DOUBLE CLASSIC

  • Sleeps 4

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The price is $271
$298 total
includes taxes & fees
Oct 18 - Oct 19
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About the neighborhood

Map
Alcala, 66, Madrid, Madrid, 28009

What's nearby

  • Calle de Alcalá - 1 min walk - 0.0 km
  • El Retiro Park - 2 min walk - 0.2 km
  • Paseo de la Castellana - 6 min walk - 0.6 km
  • Plaza de Cibeles - 14 min walk - 1.2 km
  • Gran Via - 19 min walk - 1.6 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Madrid Atocha Station - 26 min walk
  • Atocha Cercanías Station - 28 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk

Restaurants

  • ‪Cafetería Restaurante Galatea - ‬2 min walk
  • ‪Maison Kayser - ‬2 min walk
  • ‪Hotaru - ‬3 min walk
  • ‪Santagloria - ‬2 min walk
  • ‪La Terraza del Hotel Wellington - ‬3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

  • H10 Puerta de Alcalá 4* Sup features a rooftop terrace and puts you within a 5-minute walk of El Retiro Park. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar and a snack bar/deli are other highlights. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.

At a glance

Hotel size

    • 138 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (1076 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Seasonal outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Waste recycling policy
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 33
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling

Special features

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 15 for children

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from June to September

Policies

Extra-person charges may apply and vary depending on property policy.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property uses some solar energy.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

NH Alcalá

H10 Puerta de Alcalá Hotel

NH Alcalá Madrid

NH Puerta Alcalá Hotel Madrid

NH Puerta Alcalá Hotel

NH Puerta Alcalá Madrid

NH Puerta Alcalá

Nh Alcala Hotel Madrid

H10 Puerta Alcalá Hotel Madrid

H10 Puerta Alcalá Hotel

H10 Puerta Alcalá Madrid

H10 Puerta Alcalá

H10 Puerta de Alcalá Madrid

H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup offer free cancellation for a full refund?

Yes, H10 Puerta de Alcalá 4* Sup does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H10 Puerta de Alcalá 4* Sup?

Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.

Are pets allowed at H10 Puerta de Alcalá 4* Sup?

Sorry, pets aren't allowed.

Is parking offered on site at H10 Puerta de Alcalá 4* Sup?

Yes. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at H10 Puerta de Alcalá 4* Sup?

No, this hotel doesn't have a casino, but Casino Gran Via (3-min drive) is nearby.

What is there to do at H10 Puerta de Alcalá 4* Sup and nearby?

Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá 4* Sup also has a seasonal outdoor pool.

Are there restaurants at or near H10 Puerta de Alcalá 4* Sup?

Yes, Alcala Restaurant offers international cuisine.

Does H10 Puerta de Alcalá 4* Sup have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around H10 Puerta de Alcalá 4* Sup like?

H10 Puerta de Alcalá 4* Sup is in Salamanca, a short 2-minute walk from Principe de Vergara Station and 3 minutes' walk from El Retiro Park. Travelers give top marks for the hotel's prime location.

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Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's rooftop restaurant served great food with exceptional views and the staff provided excellent service. (42 reviews)
  • Breakfast was varied, good, delicious, and plentiful with several options. (33 reviews)
  • The rooftop pool offered a great place to cool off with a fabulous view of the city and park. (12 reviews)
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Popular mentions

Service staff
Room
Location
Breakfast
Restaurant
Rooftop bar
Bed
View
Parks
Drinks

Reviews

Verified review

10/10 Exceptional

Everything was amazing, the location, the room, the staff, perfect
Verified review

10/10 Exceptional

Staff were super helpful and polite. Rooftop restaurant had excellent food
Verified review

10/10 Exceptional

Great experience ! Good location
Verified review

10/10 Exceptional

Excellent location, spotless rooms, and an outstanding hotel overall. The staff was exceptional, especially Eduardo at the reception desk. He welcomed us with warmth and professionalism, made us feel right at home, and was extremely knowledgeable about the area. He went above and beyond to help us find the information we needed, making our stay even more enjoyable. We truly appreciated his excellent service and highly recommend this hotel..
Verified review

10/10 Exceptional

Very comfortable beds, staff excellent, roof top bar fantastic.
Verified review

10/10 Exceptional

Great hotel in a great location and an amazing roof top bar
Verified review

10/10 Exceptional

Love H10 Alcalá, good size room, perfect AC in the room. Good location for me , 💯 for the staff. I will be back to this hotel..
Verified review

10/10 Exceptional

Clean room and friendly staff
Verified review

10/10 Exceptional

Room was lovely, location is great.
Verified review

10/10 Exceptional

For the price, the room seemed a bit on the small size along with the bathroom. The shower alone was a bit tricky to get in and out of with a glass door that is impossible to open all the way because of how it's situated next to the sink. The front desk was very nice and helpful which I appreciated. The convenience of location to a lot of interesting places to see and go was nice. The breakfast was not something that I would recommend to anyone really not for that price. We had just come from another hotel in Valencia that was 6 Euros less a day and was phenomenally better. However, it was nice to have the bar on the lobby floor and the rooftop was pretty cool too.
Verified review

10/10 Exceptional

The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Verified review

10/10 Exceptional

Great location, so easy to walk to many places. Would definitely love to come back.
Verified review

10/10 Exceptional

Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.
Verified review

10/10 Exceptional

In a great part of Madrid, close to the Retiro, lots of restaurants and shops
Verified review

10/10 Exceptional

Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.
Verified review

10/10 Exceptional

Excellent stay. Will book again. Patio and staff awesome!!!!
Hubby in Madrid at H10 having fun!!!
Verified review

10/10 Exceptional

Loved the room and the terrace. Wish the pool was open later, I never got to use it. Staff are very helpful even though I’m terrible at Spanish! Thanks :)
Verified review

10/10 Exceptional

Staff was extremely helpful. We arrived late and had made a mistake with the reservation/room type, to which they made changes even though the hotel was fully booked. Above and beyond.
Verified review

10/10 Exceptional

Clean, great location, friendly and helpful staff
Verified review

10/10 Exceptional

Clean room, the bar is excellent and the staff amazing!
Verified review

10/10 Exceptional

Great place to stay...and staff is super friendly.
Verified review

8/10 Very good

Excellent location near Salamanca. The room was comfortable and well appointed.
Verified review

10/10 Exceptional

Staff were delightful, courteous and friendly, rooms were spotless
Verified review

10/10 Exceptional

We had an amazing time at Madrid, the hotel location was great and superb.
Verified review

10/10 Exceptional

Beautiful hotel! Very clean and staff were helpful and friendly.