I am writing to formally lodge a serious complaint about the disgraceful experience we had at your hotel, which falsely advertises itself as “wheelchair-friendly.”
From the moment we arrived, it was clear we had made a terrible mistake. There were stairs at the entrance with no ramp — immediately making access incredibly difficult and humiliating. Once inside (after struggling to get in), we were met with more stairs just to reach the reception desk. Not only is this inexcusable, but it’s baffling how you can advertise any level of accessibility with such blatant physical barriers.
It only got worse. The elevator — if you can even call it that — was so absurdly small it couldn’t fit even the most compact wheelchair on the market. We tried. It was impossible. At that point, it was obvious we couldn’t stay, so we made the difficult decision to leave early.
To make matters even more insulting, your staff showed little to no concern. We received barely any help, no apology, and almost no effort to accommodate or assist. The indifference was palpable, as though our presence — and our needs — were a nuisance rather than your responsibility.
This experience was not just inconvenient — it was degrading and completely unacceptable. Your hotel’s description is false advertising, plain and simple, and it directly led to wasted money, stress, and physical hardship.