Whilst the infrastructure and location were classic Tuscany, the hospitality (staff engagement & food) were underwhelming. It never felt welcoming & it was challenging to discern who were the owners, staff or guests. It was often unclear how their systems operated, ie how to purchase wine/drinks, when dinner or breakfast would be available & the service was extremely slow. We stayed for 3 nights & ate dinner there each night (meal ~€50 pp) as had been tempted by the photos of gorgeous food when booking: we were expecting rustic, simple dishes, nothing fancy. The meals ranged from barely ok to quite random. One night a large group was bussed in & it felt like the kitchen was unprepared for a group that large & the staff were overwhelmed. Overall the vibe was similar to renting a room on AirBnB in a house with the owners & their kids still there, rather than staying at a farm stay, Bed & Breakfast or rural hotel etc.