2/10 Mediocre
13 de julio de 2025
Awful
We arrived to a dirty room.. tv didn’t work. They took almost 3 hours (by the time we got a new room it was midnight) because they had no other clean and ready rooms available. Pool floor was cracking and falling apart my son cut his foot on it in the indoor pool. We asked for pool towels but due to renovations they are not offering pool towels and you have to use towels from your room which I asked for and he said he would send some to my room as me and my kids sat at the front desk dripping wet. Staff was rude, the young girl at the front desk was the only one who was nice. We ended our trip early after our encounter with the man at the desk about the towels. We didn’t even stay our 2nd night we just ended the trip. I understand they are renovating but things were thrown all over the place and the only work we seen going on was them painting outside the pool area. We won’t be returning.
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Viaje de 2 noches en familia
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