I reserved a room with 2 queens and a sofa bed. It clearly states it about the room. I mentioned it and I was given my key. After hauling everything up, we walked in....no sofa bed. I was traveling with my sons, 33, 29 and 20. We have never had an issue before. After all that he said they don't have rooms with 2 queens and a sofa bed.I pulled up my reservation, the amenities and rooms with Sofa beds. He kinda back peddled and said it must already been given to someone else. There were many ways to rectify the situation..an upgrade, an adjoining room. I can't believe they didn't even try to help us. We were exhausted from traveling and now we had no room and was literally in the parking lot trying to find ANY room at this point. Thankfully, Comfort Inn always have sofa beds in there 2 queen beds. The staff was so friendly and it was very clean. The bonus...the room was much cheaper. I have traveled a lot and I still don't understand why Logan, who checked us in, at TownePlace Suites by Marriott Hot Springs, Wouldn't even try helping us, even after I showed him my reservation.I rarely leave reviews but this interfered with our first experience in Hot Springs. Thankfully, after 45 minutes in the parking lot of TownePlace Suites by Marriott Hot Springs and finally found a great deal.