Hotels in Saxmundham

"Parking was easyabout a 4 min walk, bed was very hard and pillows non existent. Room was good just small but suited my needs. Only criticism was the bed"

"Lovely hotel Beautiful room upgrade a surprise so lovey thank you overlooking the pond & golf course. Breakfast sunday morning a nightmare no staff to assist, had to ask for cups, plates and fresh food as food was not being replenished quick enough for the amount of guests. Tables not being cleaned away lots of guests waiting around for stuff. 1 guy in the restaurant running around when others should have been more attentive and doing their job. Need more staff or Manager needs to have a word and get them moving!!"

"We came for the football on the Saturday and we was very impressed with the hotel, rooms were nice, decent bar, excellent breakfasts, although we didn’t eat in the hotel the menu was excellent and not overly expensive, and from what we saw people eating it looked very nice. As most hotels there always seems to be an issue with the breakfasts on a Sunday morning as they ran out of glasses for the juice, then had to wait 20 minutes for bacon, then the coffee machine ran out, but it does seem to be the norm at most hotels as this is something we always see. Having said that the young lady was running round doing her very best and was very polite and like I already mentioned the breakfast was well worth waiting for. Hopefully be back one day. "

"Great place, smart, clean and friendly staff."

"Great staff- without exception. Wonderful breakfast. Room was awful -small and claustrophobic. Bathroom was the worst I have experienced- sorry. Small slippery bath and clogged shower head just managed to drip out some water."

"All Good, very reasonable prices, I recommend customers leave luggage in car until checked in, as accommodation is on opposite side of car park, no complaints, very nice staff, and accommodation presentable, very good food and drink choices, IMPORTANT-- the room key (card) is also used to enter the accommodation block as well as your room. "

"You can clearly see that the Orwell Hotel was in its day a grand building and even though there has been some refurbishment in the downstairs area of the hotel, the rooms are looking very tired. Instead of spending the money on a massive, life size elephant out the front of the hotel (yes really) they should be spending the money on updating the showers, toilet roll holders, painting the window frames etc etc. The bed was comfortable which is always good and the tv in my room was basic but usable. Sound proofing could be better as I had one night of disturbance from a neighbouring room. The biggest problem is that the management are not responsive. I had to raise a complaint about someone ( presumably a random hotel guest ) accessing the lobby desk telephone system and calling my room 2 times at 2:00 in the morning as a prank caller. I have since emailed the managers 2 times and still have had no response after 5 days. Needless to say my experience has not been overly positive. A real shame.😳 "

"Absolutely spotless, staff really helpful and food spot on. Spa and pool definitely worth going to "

"Had to cancel my stay, yet they billed my credit card for 12 nights. Admin error at best, theft at worst. I'm letting my bank deal with it. Would not recommend unless this gets resolved. "