Hotels in Malpais

"We went for the standard room but it was beautiful and spacious and very clean. They came twice a day to service the rooms and did a wonderful job. The pool is the best we have ever experienced… always a lovely temperature and great design. Areas for improvement: more sun beds around the pool (a couple of times there were none available) and yoga should be included free of charge for guests. Every other hotel we stayed in during our trip had this included - when you pay a lot for the room you don’t expect to be charged for these services. "

"NO ONE should book this property. We paid $2,600 for a week and ended up leaving on day one. I’ve stayed in hundreds of hotels and have never once walked out until this place. I don’t even know where to begin. Before you even get to the hotel, enjoy climbing up the disaster of a dirt road. It’s extremely steep and full of holes that will most definitely scrape the bottom of your car. I was really concerned for my rental. Driving up and down this road, especially at night, was a nightmare. The room is tiny and poorly maintained. Firstly, there’s no lock at all. Literally anyone can walk in. The outdoor stairs separating the room and bathroom are extremely steep with no lights. Just hope you don’t need to use the bathroom at night or you’re screwed. WiFi barely works and constantly cuts out (and no service here otherwise). The only lighting you have in the bedroom is one tiny lantern - had to resort to using my phone flashlight. Also, the insect net is broken - enjoy all the bugs crawling in! No AC in the bathroom, so if you’re getting ready or changing, be prepared to sweat (since there’s no mirrors in the bedrooom). Cleanliness was unacceptable. The pillows had visible foot marks and the towels had dirt stains when we arrived. Instead of taking responsibility, we were told to bring the towels to reception ourselves if we wanted clean ones. What made this worse was the complete lack of accountability. They refused to offer any compensation, support, or refund. Every "

"Pretty sunrise "

"Really enjoyed the stay and appreciated the pool to cool down "

"The property was absolutely perfect, private villa, amazing staff who were easy to contact with any needs. The location was great. The kitchenette was decent enough to get by however if we needed anything the staff helped promptly "

"When we arrived we were given a tour of the room and resort which ended with a welcome drink at the bar. Everything was even more beautiful than the pictures. When the door was opened to the room, just wow, was all I could say. Our stay was great. The breakfasts were very good-we opted to include those in our reservation-and ate at our villa every morning. I would stay here again and highly recommend to others!"

"Everything excellent!!"

"Place was spotless. But most importantly, Roger and his staff were excellent and created a tremendously friendly environment. Then, you talk about the view and the food. All top notch. Don’t miss this place. "

"My family and I thoroughly enjoyed our stay at the Nya Hotel. The grounds are beautiful, and the restaurant staff is warm and welcoming, creating a cozy family atmosphere. The front desk staff is incredibly caring; when my daughter severely sunburned her hand, they promptly brought us medication. Even during rain, they kindly provided umbrellas at guests’ doors. Overall, it’s a fantastic place to stay. However, I found the note from the cleaning staff requesting a tip a bit unnecessary. "