Hotels in Pontypool

"It was good choice for breakfast the pancake station was my absolute favourite "

"Clean room, Parking was simple. "

"Staff was incredible. "

"The receptionist young lady was the best ever very nice, very professional and very kind"

"After being kicked out of the common area, we went to the bar at the casino where you were only allowed to order one drink per hour. Kind of a stupid rule as for those who don’t gamble and would prefer to drink at the baDisappointing as they don’t allow alcohol in the hotel except in your room. Otherwise, beautiful clean hotel. Another disappointment was no offering of clean towels for numerous day stay."

"room was clean, washroom accessible"

"Great hotel, amazing and friendly staffs. Good breakfast also "

"We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees."

"Room was very clean and staff there are very friendly and helpful! "