Hotels in Santa Cruz

"Immaculate, stylish rooms and some of the best beds we have ever stayed on. But what makes this place special is the staff. Without exception, everyone was friendly, professional and really tried to make every interaction personal and friendly. "

"Everything was lovely. Stayed one night on my way to Airport next day. Staff was very lovely, the views are beautiful. Breakfast was good, better that I expected. Room was spotless clean A little small but very cosy and comfortable. Excellent location Overall recommended and if come back to a hotel would not mind staying there again."

"Spotless room, helpful staff, wonderful breakfast."

"The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions."

"Elevator was out of service. "

"First off, the cleaning quality was very poor, I have images that I would wish to add to this review. From the walls, cobwebs all over the corner of the room, visible blood from previous tenant smashing mosquitoes on the wall, and small ants crawling all over our bedsheet. We paid for the pool, since my mother is an elderly so it’s safer than ocean water, yet we had to ask for it to be filled with water, which was never complete. Similiar to request we had for additional towels and fixing of in our room which was never filled. If the owner is reading this, don’t go yelling at your employees especially your cleaners being that they were walking around with all cleaning supply in hands no proper cart system in a huge hotel, wearing fliflops while cleaning, and all of them never smiled implying the harsh reality of their conditions - I gave it a 2 start because the holiday event we went too was lovely but not worth knowing your employees were working 18 hrs shift leaving at 2-3 am to return to work at 9 am the same day. This place is exploiting their workers with minimum support, fair wage and training. As a Cape Verdean born guest, it was disheartening seeing what blood and sweat kept a “hotel”, an illusion of rest and relaxation, alive. The man that owns this place needs a huge reality check. "

"My room was spacious and very comfortable. Staff, as always, were lovely. I enjoy eating in the restaurant on the beach. "

"Right in the heart of Assomada. I stay here every time. "

"It was OK, especially for the price. But convenient location on the Plateau, with shops, sights restaurants just walking out the door."